Frequently asked questions

When you need continuous care, you may not want the added stress of having to leave familiar surroundings. Bluebird Care gives you the option of high quality care without moving to a care home. Our live-in care service offers the reassurance of 24 hour care and support in the comfort of your own home.

We never take a one-size-fits-all approach to care, our customers’ unique needs are considered every step of the way, meaning you stay in control of your care and support at all times. A member of our team will ask what is important about the way you live your life so we can provide the care you want, the way you want it.

Choosing Bluebird Care means:

• No need to move to a care home
• A personal service where your unique needs are considered every step of the way, available as and when you need it - day or night
• Fully trained, compassionate staff who respect your home and your privacy
• A flexible service, where every day can be different
• A wide range of care and support– personal care, housework, social activities – you choose
• A proper introduction to make sure we have found the right person for you
• Regular follow up from a Bluebird Care manager to check you are happy with our service

CLICK HERE TO DOWNLOAD OUR LIVE-IN CARE BROCHURE

Live-in care - keeping your familiar friends, family and belongings around you. No upheaval. No stress. No trouble.

CLICK HERE TO GET IN TOUCH WITH OUR FRIIENDLY TEAM

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required.

After every visit, the care assistant will write the details of all activities undertaken in the care record (which is retained by the customer). In addition, the customer is asked to record their satisfaction by signing the care assistant's timesheet, which is returned to the Bluebird Care office each week for checking. 

Contact Bluebird Care and make an appointment for us to visit you for a chat about how Bluebird Care South Gloucestershire can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

We will send you a bill once a fortnight. If you wish to pay by standing order, (to save you having to remember to write out a cheque) just let us know. Click here for details on how to pay.

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Bluebird Care care assistant. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local Bluebird Care team.  

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature. 

Our offices are normally open from 8.30am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is run from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care. 

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

Bluebird Care is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association(UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).