Frequently asked questions

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required.

Each care expert uses a secure password protected app on their phone called PASS genius. They log in to the care visit and have access to the very detailed care plan. Carers input care notes and tasks completed into the app. The office team have access to this information and also when care experts have logged into and out of care visits and we closely monitor what is happening in the field. Family members may also have access to their relative's care plan and care notes. 

Contact Bluebird Care Carlisle and speak to one of our friendly local office team members. Make an appointment for us to visit you for a chat about how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

Most people pay by standing order (to save you having to remember to write out a cheque). We can also send you a monthly invoice if you prefer to pay by cheque. Click here for details on how to pay.

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office.

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Bluebird Care care assistant. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with your local Bluebird Care team.  

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature. 

Our offices are normally open from 8.30am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care. 

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing regularly or when changes happen. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative. 

Bluebird Care is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association(UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

We agree a ‘Care Plan’ which details exactly what you have instructed us to do. This then becomes the work list for each day. Click here for details of the care services we can provide. As part of our ongoing and unique relationship with pharmacies, we are also able to assist or administer your medication.

Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate.