Winter 2025/26 Customer Survey Results: Trusted Care, Meaningful Relationships
Choosing care for yourself or a loved one is one of the most important decisions a family can make. At Bluebird Care Torbay & Totnes, we understand that inviting someone into your home is about much more than receiving support with daily tasks — it's about trust, reassurance and building meaningful relationships.
That's why we ask our customers and their families to share feedback twice a year. Their views help us understand what we're doing well, where we can do better, and how we can continue providing the high-quality care our communities deserve.
A 94% Overall Satisfaction Rating
We are delighted that our Winter 2025/26 customer survey achieved an overall satisfaction rating of 94%. The survey explored the aspects of care that matter most to customers, including reliability, continuity of care, communication, professionalism and whether customers feel safe, supported and well cared for in their own homes.
These results reflect the dedication of our care professionals and office team, who work together every day to ensure customers receive personalised support that promotes independence, dignity and wellbeing.
Consistency Matters
One of the strongest themes emerging from this year's survey was the importance of seeing familiar faces.
We know that excellent home care is built on relationships, which is why we work hard to provide consistency wherever possible. Encouragingly, 90% of customers told us they receive support from regular care professionals, enabling trusted relationships to develop over time and helping customers feel more comfortable, confident and understood.
For families, this continuity provides reassurance that their loved one is being supported by people who genuinely know them, understand their routines and can recognise even the smallest changes in their wellbeing.
Reliable, Compassionate Support
Customers also rated us highly for the reliability of our visits, the professionalism of our care professionals and the support they receive from our office team. Feedback showed that customers value having care professionals who:
- Arrive reliably and provide dependable support.
- Treat them with kindness, dignity and respect.
- Communicate effectively with customers and families.
- Help them feel safe and cared for in their own homes.
These foundations are at the heart of the service we strive to provide every day.
What Our Customers Say
Perhaps the most important part of the survey is hearing directly from the people we support.
Customers shared comments including:
"I cannot praise them more highly."
"A good caring organisation."
"Bluebird Care recruit the best helpers."
"Nothing is too much trouble."
One customer described their experience as:
"An excellent, all-round service with good well-trained carers."
Feedback like this means a great deal to us and reflects the commitment, compassion and professionalism our teams bring to their roles every day.
Listening and Acting on Feedback
We are proud of these results, but we never take positive feedback for granted.
Every response is reviewed by our management team, and where customers identify opportunities for improvement, we take action. This commitment to listening helps ensure that we continue delivering care that is responsive, person-centred and focused on what matters most to those we support.
Thank You
We would like to thank every customer and family member who took the time to complete our Winter 2025/26 survey.
Your feedback helps us shape our service and continue providing the compassionate, trusted care that people across Torbay rely upon.
Looking for Home Care in Torbay?
If you are considering care for yourself or a loved one, our friendly team would be happy to discuss your needs and explain how our personalised home care services can help.
Contact Bluebird Care Torbay & Totnes today to arrange a friendly, no-obligation conversation about the support that's right for you and your family.
