Overview
Bluebird Care was initially contacted by the son of a customer who lives in America.
Although he was geographically distant, he shared the concerns of his siblings regarding their mother's wellbeing and the increasing level of support she required to remain safely at home.
At the time, the majority of day-to-day support was being provided by the customer's daughter and son. The daughter's commitment had become particularly significant, with her spending most of the week sleeping at her mother's home to ensure she was safe, comfortable, and settled overnight.
Whilst the family were committed to supporting their mother, the arrangement was becoming increasingly demanding and was impacting their own family lives and wellbeing.
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