The Benefits of our Pass System

The Pass System is a digital management system that provides a single view of care records for our care assistants and our customer's family.

At Bluebird Care Northallerton, Thirsk and Catterick, we understand that new technologies are the way forward and are essential to how we deliver care. PASS system is a digital system that offers peace of mind and a simple transition of information for both customers and carer assistants.

For families, no matter how far away you are, you will have 24/7 access to care notes, care plan and any information regarding your care. For our care assistants, we can update care tasks and medication changes immediately and access care plans so we are prepared prior to entering a customer’s home.                                                        A digital image of the Pass System.

What is the PASS system?

Do you know about the revolutionary system that allows our carers to keep track of their customer’s records at the touch of a button? The PASS system and openPASS are the latest technology that has helped Bluebird Care Northallerton, Thirsk and Catterick to become an outstanding care provider. Gone are the days of piles of paper! With the online PASS system care assistants  and supervisors are able to view their rota’s for the next 7 days either on their phone, tablet or computer. It is updated regularly so that when any changes occur, such as customer medication or tasks change, they are notified straight away. As well as this, they can access customer care plans, assessments, enquiries and reviews, ensuring that all staff stay on track of their work load and are prepared before they enter a customer’s home.

Thanks to the PASS system care assistants can tag in and out of their calls meaning that times are recorded accurately, enabling our staff to never miss a call. With this unique piece of technology families and pharmacies can use it to find records and care plans. All they need to do is download the openPASS app or log in on a computer. 

Who can use the PASS system?

The initial access is for Bluebird Care Northallerton, Thirsk and Catterick care assistants and office staff in order to monitor the staff in the field. However, there is a widget at the front of the care plan which will allow you to log in to see the care records. If you wish to have 24-hour access, we can set you up for openPASS access. This is the citrix based application which will allow you to log in remotely. You will then be able to read the care logs and give us feedback if needs are changing or medication needs to be updated. 

What is the best feature of the PASS system?

Here at Bluebird Care Thirsk, Northallerton and Catterick we know what good customer service for good quality care is. The most important aspect is medication recording, as medication is a vital part of an elderly person’s life. For instance, often there are several tablets to be taken at different times of the day, therefore it is important that the right tablets are taken at the correct times in the right doses.

Before the PASS system care assistants would have to record information on a daily basis on a record sheet, which were then collected on a weekly or two weekly basis and audited immediately by supeA first hand view of the Pass System on a black iPhone.rvisors. This allowed them to check and monitor whether the medication has been prompted correctly.

However, the system did not allow us to spot medication errors immediately and we needed a more efficient way of recording. Now, the PASS system allows us to monitor within 12 hours whether medication has been missed and we can immediately react and correct the situation. In the future PASS system will be linked directly with pharmacists who will get alerted if the packs are running out and immediately put orders in for renewal of the customer’s blister pack.

Another feature is that we can monitor whether the care assistants are completing their tasks in the time agreed and whether the calls need to be lengthened or shortened. If the care needs changing, we can immediately adjust the care plan so that the care assistants can start to carry out the new tasks.

For more information about the PASS system, please don't hesistate to get in contact with our friendly team on ​01845 440 271 or email us at

How to find the right care for you or your relative

1. Find your local office

Bluebird Care delivers care from locally based offices, find yours to start your care journey today.

2. Get in touch with us

Fill in our call back form or give us a call to find out how we can help you.

3. Assessment

We’ll come out to you to find out what you or your loved one needs to help stay independent at home.

4. Care team chosen & care starts

You'll be cared for by our specially trained team to support you to remain at home for as long as possible.

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