Frequently asked questions

How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. After every visit the care assistant will record the details of tasks undertaken during the visit in your electronic care record on their smartphone (our customers and their relatives can access this information as and when required via an App). The smartphone also records the arrival and departure time of your care assistant so we have an accurate record of their attendance and the tasks that they have completed.

How do I arrange a care service with Bluebird Care?

Contact Bluebird Care and make an appointment for us to visit you for a chat about how Bluebird Care can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!

How do I pay for my care?

We send you an invoice fortnightly and take payment by Direct Debit so your payment is processed securely and promptly. We can also take card payments over the phone as and when required.

How much do Bluebird Care services cost and can I get any help with the fees?

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants.

Is there anything that my care assistant is not able to do?

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the Bluebird Care care assistant. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with the office team in Kingsclere.

What about my personal security?

Every member of the Bluebird Care team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name and photograph.

What happens when the office is closed?

Our offices are open from 8.30am to 5pm Monday to Friday.  On bank holidays, weekends and outside these hours on weekdays, we operate an out-of-hours emergency service from 7am to 10pm.

What if I don't like my care package or want to make changes?

Our experience tells us that people's care needs very often change. We therefore understand that care plans need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from our customer or their advocate by phone, email or via our online electronic care management system.

What safeguards do I have?

Bluebird Care is registered with the CQC which sets the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA).  Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).

What tasks will my care assistant carry out?

We agree a Care Plan which details exactly what tasks  will be completed during every visit.  Click here for details of the care services we can provide.

Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate. 

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