Jane Perry answers your questions

Here at Bluebird Care Edinburgh, we commonly receive the same questions so our Director, Jane Perry thought she'd clear some of these up for you.

How can someone arrange care at home?

Get in touch as soon as you can! Call the office or drop us an email and we will respond as quickly as we possible; from there we gather all the important information about you or the person requiring some care at home.

We carefully note down everything our potential customer needs and discuss this in detail with our area co-ordinators. Our team will then analyse whether we can fulfil the customer’s full requirements and then we contact you to mutually arrange a date and time for the assessment process to begin, where the customer’s personal requirements are assessed by one of our experienced area supervisors. This ensures the care package is personal and wholly fits the care needs of the individual.

The goal of Bluebird Care's assessment process is to find out and agree on the needs and the degree of dependency. This is also when we endeavour to get the best match of carer to customer. We also offer advice on sources of financial support too. Daily support is carried out by our in-house trained staff members who assist with a range of tasks such as medication prompts, domestic duties, shopping, personal care, companionship, accompaniment to appointments and outings.

Can you provide consistency of carers?

Bluebird Care Edinburgh place a great emphasis on the continuity of care from a team of regular carers and aim to provide as much consistency as possible, so you can get familiar with the carers visiting you in your home or residence.

We consider continuity of care as one of the most important aspects of care at home, as this has hugely beneficial positives for both our customers and our carers alike. Sometimes, due to unforseen circumstances your regular carer may not be able to visit and in that circumstance, we would contact you as soon as is possible to let you know. 

We deeply understand how vital it is for you and your family to have confidence in the people we employ and assign to you or your loved ones care. All carers from Bluebird Care Edinburgh undergo a comprehensive training programme, with the necessary PVG (Disclosure) check and have at least 3 references whenever possible. Each member of staff is carefully evaluated and selected, they are continually supported throughout their career journey with us by our management team of lead carers, supervisors and the registered manager.

What services do you offer?

The services we offer are to suit the individual’s requirements and these could vary from a 60-minute visit once a day to multiple weekly visits, sleepovers, waking nights, up to full live-in care. We offer help in the morning, such as helping you up so you are dressed and ready. Assistance with showering or bathing, preparation of breakfast, helping with household tasks such as cleaning and shopping. We will also where appropriate, will support you when going out, taking you to appointments and providing general companionship.

How is this all paid for?

Our customers can pay the full cost of their care privately direct to us through a fortnightly direct debit or with Council funding (if appropriate) via a Direct Payment (DP) or an Individual Service Fund (ISF).

Every person who resides in Scotland over the age of 65 is entitled to free personal care and a DP can offset the cost of a care package quite significantly. We have great experience with this arrangement and can help and advise you on this.

Jane comments; "We have provided care at home in Edinburgh for over 15 years and during that time we have consistently been graded as either (5) 'Very Good' or (6) 'Excellent' by the Care Inspectorate. I am extremely proud of the quality and standard of care we deliver to all our customers day in, day out, from a team of dedicated and committed individuals who love what the do and work to a very high standard each and every day"