What does good care look like?
We regularly receive calls from people receiving support elsewhere and the most common complaints seem to be:
- Companies not listening to them
- Staff turning up late - if at all
- Staff not staying the allocated time
- Lack of continuity
- Staff not treating the customer with dignity and respect
- Staff not returning calls
Put simply, poor Customer service and something we simply don’t entertain!
People who need care are not 'service users' they are Customers.
If you went to a restaurant, bought a TV or stayed in a hotel, you would expect to be treated with common courtesy and respect. In addition you would expect to get what was advertised and what you paid for. Yet, when it comes to care, people wrongly often receive – and even accept – far less.
At Bluebird Care we work tirelessly to provide an old fashioned, high level of Customer service, underpinned with a quality, flexible and tailor-made care package to enable our Customers to remain independent, living the lives they want, in the comfort of their own homes.
It’s no coincidence that 100% of our Customers who completed a recent survey said they would recommend us to family and friends.
To find out more about how we could help you, contact Alice TODAY on 020 8877 4950
How to find the right care for you or your relative
1. Find your local office
Bluebird Care delivers care from locally based offices, find yours to start your care journey today.
2. Get in touch with us
Fill in our call back form or give us a call to find out how we can help you.
We’ll come out to you to find out what you or your loved one needs to help stay independent at home.
4. Care team chosen & care starts
You'll be cared for by our specially trained team to support you to remain at home for as long as possible.