Home Care Services from Bluebird Care (Cheltenham)
Homecare services in Cheltenham, Tewkesbury, Bishops Cleeve and Churchdown
In any business, you must strive to be either the cheapest, or the best. I’ve never aspired to being described as the cheapest!
Gareth Powick, Director.
When we first started delivering Domiciliary Care in Cheltenham, that there were many obvious challenges facing the Homecare industry, and many home care agencies were not doing anything to overcome them. All of this resulted in a very poor experience for the people who matter most – the customers, and their families.
In the last 15 years we have taken an uncompromising stance, always prioritising excellence over corner-cutting in a constant drive to improve the quality of our homecare services.
We believe that we provide the best healthcare at home in Cheltenham – however, if you wished to compare our level of service with that of any other homecare agency, the details are below.
Our Homecare Teams
By offering the best pay and conditions, we are able to recruit and retain the very best staff in the county. Our carers are chosen for their kindness and empathy as well as their communication skills and work ethic. Initial training takes place over 13 weeks, and in that time, we will carefully observe each new home carer at work as well as checking their knowledge, to ensure they are capable of delivering at the high standard our customers expect.
Our Team Specialisms
Each of our local areas is covers by a small, dedicated team of professional carers (usually 4-6 people). Each Carer in your team will have a specialism which they are studying, bringing a wealth of knowledge and experience to your home every week. Our current specialisms are:
This one-year course is delivered by NHS trainers, and is drawn from the first year of training that Nurses receive. Each carer with this specialty will have an enhanced understanding of Nutrition and Hydration needs, Falls Prevention, Stroke, Parkinson’s Disease, Diabetes, Recognising Deterioration and End-of-Life care as a minimum, and have a mission to ensure that all of your physical health needs are met, and that your wellness is proactively maintained.
We have a Dementia Care program which is widely recognized for its excellence. Our Dementia Specialists are dedicated to ensuring that anyone experiencing memory problems continues to live a well-rounded, safe and fulfilling lifestyle. Click here for more details…
Our Palliative Care specialists will be able to support you with all of your physical healthcare needs, and will have the time to talk with you about whatever you want, and to spend time with your family or friends too, if they need support or advice. They will get to know you well, and be able to recognize small changes in your well-being. For more information click here…
Our Wellbeing specialists are dedicated to finding ways for our customers to get the most enjoyment out of life, especially under challenging circumstances. We can arrange one-off events through our SMILE campaign, but our real specialism is helping people find regular activities which will bring some joy into their lives. Click here to see more…
Our Customer Service
Because we deal with complex healthcare issues, and will never leave a customer who needs more assistance, some fluctuation in call times is inevitable. We will normally agree a target visit time with you when you first commission home help services from us, unless there are special exceptions. The service that we promise to provide is that we will not deviate by more than 30 minutes from that target time, and that you will always know in advance what the exact time we will arrive will be.
We will always make you aware of changes, and if you need to you will always be able to speak to someone straight away, from the hours of 7 am to 10pm. If you want, care notes can be shared to chosen people as they are written, enabling family members or healthcare professionals to stay informed in real-time. If you need to make any changes to your homecare, someone will be on hand to help make those changes straight away.
How to find the right care for you or your relative
1. Find your local office
Bluebird Care delivers care from locally based offices, find yours to start your care journey today.
2. Get in touch with us
Fill in our call back form or give us a call to find out how we can help you.
We’ll come out to you to find out what you or your loved one needs to help stay independent at home.
4. Care team chosen & care starts
You'll be cared for by our specially trained team to support you to remain at home for as long as possible.