Our Commitment to Listening
At Bluebird Care Cannock & Great Wyrley, we are committed to listening to both our customers and our employees. Each year, we gather feedback to help us understand what we do well and where we can continue to enhance our services and support.
We are delighted to share the results of our latest Customer and Employee Satisfaction Surveys, which highlight high levels of satisfaction across both groups.
Customer Survey Highlights
The feedback received reflects the high-quality, person-centred care delivered by our team every day.
Key Results
✅ 82% of customers are satisfied with the service they receive
✅ 86% feel they are treated with dignity and respect
✅ 86% say care is delivered professionally and to a high standard
✅ 77% know how to raise a concern or complaint if needed
✅ 77% report care assistants arrive on time
Customers particularly praised the professionalism, compassion and reliability of our care teams.
Building on Success
Customer feedback also identified opportunities to further strengthen communication around care assistant changes and increase awareness of information available within customer welcome packs.
Employee Survey Highlights
Our employee survey shows a highly engaged and motivated workforce committed to making a difference every day.
Key Results
✅ 100% of staff enjoy their role as a Care Assistant
✅ 100% feel supported by the office team
✅ 100% feel the training provided equips them to do their job effectively
✅ 100% feel treated with respect by office staff
✅ 94% would recommend Bluebird Care Cannock & Great Wyrley as an employer
✅ 94% rate communication and working arrangements positively
Staff told us they value building relationships with customers, supporting independence and making a positive difference to people's lives.
Continuing to Improve
Whilst feedback was overwhelmingly positive, staff identified opportunities to further enhance communication and continue reviewing travel time and rota arrangements.
Looking Ahead
The feedback received from both customers and employees provides valuable insight into what matters most. We are proud of the positive results achieved and remain committed to continuous improvement, ensuring we deliver outstanding care and maintain a supportive working environment for our team.
We would like to thank everyone who took the time to share their feedback. Their views help shape the future of our service and support our commitment to providing the highest standards of care.
