Choosing Care For A Parent

Choosing Home Care for a parent can seem daunting as you try to juggle the commitments of a busy life. In this simple step-by-step guide, we take you through the process, explaining how it works. Choosing Home Care is an important decision, but it need not be difficult to achieve and we'll be here to help you every step of the way.

Step 1: Get in touch

It often starts with a quick call or message — sometimes squeezed into a busy day.
When you contact us, we’ll listen, answer your questions and explain what happens next in a clear, straightforward way.

If it helps, we can send you a simple online brochure to look through when you have time.
There’s no pressure — just a helpful conversation to get you started.

Step 2: Meet us

We’ll arrange to visit you and your parent at their home at a time that works for you.

It’s a relaxed, informal chat — a chance for us to understand your parent, and for you to feel confident about who we are. You can ask anything, and we’ll take the time to explore what you both want at a pace that suits both of you.

Step 3: Understanding your parent’s needs

When you’re ready, we’ll look a little more closely at your parent’s day-to-day routine and where support would make a difference. Again this will be done at a gentle pace, involving both of you.

We know you may be juggling work, family and other responsibilities — so we’ll keep things simple, practical and flexible around you.

Step 4: Creating a care plan

We’ll put together a clear, personalised care plan based on what your parent needs and what matters most to them.

You’ll be involved throughout, and nothing moves forward until you’re both happy with the plan.

Step 5: Agreeing a start date

Once everything is in place, we’ll agree a start date that fits around your schedule and your parent’s routine.

We’ll make sure everything feels organised and ready from day one.

Step 6: Talking through the paperwork

We’ll guide you through the paperwork in a clear, straightforward way — no jargon, no rush.

You can ask questions at any point, and we’ll make sure you feel confident before anything is signed.

Step 7: Your welcome pack

You’ll receive a simple welcome pack with key information — who to contact, what to expect, and how everything works. We'll also introduce you to the OneTouch app, which allows you to follow your parent's care as we deliver it, keeping you up-to-date after every visit.

It’s there to give you peace of mind, especially when life is busy.

Step 8: Meeting you parent's care worker

Where possible, you and your parent will meet their care worker before visits begin.

This helps build trust and familiarity, making those first visits feel more comfortable for everyone and reassuring for you.

Step 9: Ongoing support and reviews

We’ll stay in touch with you, not just your parent and you'll have the reassurance of the OneTouch App to help you keep track of our care.

As life changes for your parent (or for you), we’ll adjust the care to suit you both. You’ll always have someone to speak to if anything needs reviewing or updating.

Our aim is simple

To make arranging care feel manageable, even with a busy life — and then to provide consistent, high-quality support that feels right for your parent, and reassuring for you.