The One Touch App - customer guide

When a loved one begins receiving home care, it’s natural for families to want reassurance. You want to know that visits are happening as planned, that carers have the right information, and that care is being delivered safely, consistently and with dignity.

That’s why Bluebird Care uses the OneTouch Health Family App as part of its home care services. The app is designed to support good communication, reduce paperwork and help families feel informed and confident about the care their loved one is receiving.

The OneTouch Family App doesn’t replace personal contact. Instead, it supports it — helping care teams, customers and families stay connected and on the same page.

What is the OneTouch Family App?

The OneTouch Family App is a secure digital system that brings key care information together in one place. It allows authorised family members and representatives to access important information about their loved one’s care.

By reducing reliance on paper notes and repeated phone calls, the app helps ensure information is clear, consistent and easy to access — while keeping care personal and responsive.

How the App Helps Families and Customers

• Clear and consistent care information
  Important details about routines, preferences and support needs are recorded clearly. This helps carers provide familiar, person-centred care and avoids families being asked the same questions repeatedly.
• Better continuity of care
  Carers can access up-to-date information before each visit, helping care feel joined-up and reliable — even when different carers are involved.
• Important alerts and notes
  Key information, such as changes in health or specific instructions, can be highlighted so nothing important is missed.
• Less paperwork, fewer misunderstandings
  Digital records are easier to read, store securely and share appropriately, reducing the chance of errors and improving communication.
• Supporting Quality, Safety and Peace of Mind
  Behind the scenes, OneTouch helps Bluebird Care teams maintain high standards of quality and safety in the care they provide. Digital records also make it easier to demonstrate good practice and remain compliant with regulatory requirements.

For families, this provides reassurance that care is well organised, securely recorded and closely monitored.

Still Human, Always Personal

Technology will never replace kindness, trust and human connection. Bluebird Care’s home care teams continue to communicate directly with customers and families whenever needed.

The OneTouch Family App simply provides an extra layer of support — helping everyone stay informed, involved and confident in the care being delivered by Bluebird Care.

“What families need to know” A quick guide

Q: What is it? 
A: A secure app that helps families stay informed about their loved one’s care.

Q: Who can use it?
A: Authorised family members or representatives, with agreed permissions.

Q: What does it show?
A: Key care information and important notes that support safe, consistent care.

Q: Does it replace speaking to the care team?
A: No — it supports communication but doesn’t replace personal contact.

Q: Is information secure?
A: Yes. Information is stored securely and only accessible to authorised users.

Q: Do I have to use the app?
A: No. The app is optional. Families can continue to communicate with the care team in the usual way if they prefer.

Q: Is the app difficult to use?
A: No. It’s designed to be simple and straightforward, even for people who aren’t confident with technology.

Q: Who decides what I can see?
A: Access is agreed in advance and only authorised people can view information, helping protect privacy and confidentiality.

Q: Can the app replace phone calls or visits from the care team?
A: No. The app supports communication but doesn’t replace regular contact or conversations with your local Bluebird Care team.

Q: Is my loved one’s information safe?
A: Yes. The system is secure and information is stored and shared responsibly.

Q: Why does Bluebird Care use OneTouch?
A: To improve communication, reduce paperwork and support safe, high-quality, person-centred care.