Meet the team

David Benjamin


Bluebird Care Worcester & Wychavon is owned by David Benjamin.   David has been at the helm since 2014, having gained a wealth of professional management experience throughout his career, including as the CEO of Antler and MD of Royal Worcester & Spode.

As a family man, David has seen first-hand how good quality support in the home can bring real benefits to people's lives.  He recognised the need for a high-quality service in the Worcester and Wychavon area to enable people to remain in their own homes for as long as possible.

Working alongside families and individuals to tailor services to help customers stay in control of their own care, David has grown the business and developed a team of first-class, award-winning professional care assistants and managers, many of whom have been with the company since it started. 

David's primary aim is customer service and delivering the very best homecare is his passion.  With a team of well-trained, well-supported, happy staff, David strives to achieve this every and create a family spirit amongst the care team, customers and their families.

Andy Toon

Care Manager

Being a carer himself, Andy understands that sometimes the hardest decision to make is the initial decision to reach out for help. At Bluebird Care Worcester & Wychavon, his aim is to ensure that your requirements for care and support are heard so we can fully understand your needs, and then he can introduce to you ways in which we can help.

As the Care Manager, it is Andy’s responsibility to ensure the safe delivery of services to our customers in Worcester, Droitwich, Pershore, Evesham, Wychavon and the surrounding areas. Andy is a Dignity Champion who cares deeply about ensuring that all our customers remain as independent as possible and can live their lives with the utmost dignity and respect. Andy’s experience of managing residential care homes, day centers, Children Services and Older Adults is matched by his qualifications. He holds an Honours Degree in Business Studies and Level 7 in Health and Social Care, the highest qualification achievable in the care sector. His passion for care is also demonstrated by his previous work with charities. The team at Bluebird Care Worcester & Wychavon prides itself on being professional, flexible and passionate about delivering the highest quality care and support in the home.

Michaela Phillips

Lead Care Coordinator

Before joining our team of care assistants in 2014, Michaela had previously worked as a domiciliary carer for 2 and half years, before taking on a role as activities coordinator in a dementia unit.

After being out in our community as a care assistant, Michaela joined our office team as support coordinator in 2017, working alongside Tracey. Now as our Lead Care Co-ordinator, Michaela is responsible for coordinating care, ensuring all care is delivered on time, ensuring continuity between care assistant and customer is achieved and to assist with administrative duties. Michaela is also our PASSsystem Champion, which is our dedicated data capture system which contains customer and care assistant details, provides instant access to customer care plans and allows family members to access care notes provided by the care assistants.

Michaela is still happy to lend a hand as a carer out in the community when necessary.

Mel Fenton

Lead Care Supervisor

Joining us in 2014 as a care assistant, Mel bought with her over 20 years experience in the care sector. Mel has previously worked in both domiciliary and care home environments, gaining herself extensive knowledge in all aspects of care.

After being one of our care assistants for two years, Mel began to carry out the role of care supervisor, working alongside Larraine. The role of the care supervisor is to support the care manager in maintaining a high standard of care. As the care supervisor, it is also Mel’s responsibility to ensure all supervisions are carried out on both care assistants and customers, including medication, observation and face-to-face supervisions and reviews. Mel’s duties also include potential customer assessments and creating and updating care plans.

Larraine Knight

Care Supervisor & Trainer

Larraine has a wealth of experience in a caring environment, she was formerly a nurse specialising in palliative care and went on to take up roles as a registered care manager and later as a regional care coordinator. She also has experience of working 1 on 1 with people with very complex needs. She was a care assistant with Bluebird Care for a few months before taking up her role as care supervisor in late 2014.

Working alongside Mel, Larraine is responsible for potential customer assessments and creating and updating care plans, conducting care assistant and customer supervisions and reviews. As well as one of our care supervisors, Larraine is also our training manager, conducting our three day training course for new care assistants and yearly refresher training for our existing team. Larraine also ensures that our care assistants are trained and supported on our e-learning programme which offers care assistants support and increases and updates their care knowledge.

Gill Rawlings

Head of Customer Service and Administration

Having over 30 years secretarial and administrative experience both here and abroad, Gill previously served as an executive assistant within the property industry before being initially engaged to assist the office team with the implementation of the PASSsystem on a consultancy basis, ensuring a smooth transition from paper to the app-based quality care service.

Having joined Bluebird Care Worcester and Wychavon on a full time basis in February 2020, She currently is assisting with all aspects of our administration including recruitment, compliance and data protection as well as assisting the team in identifying time saving and efficient working practices. Gill will also be responsible for the expansion of our services into the wider Droitwich and Worcester area with responsibility for looking after both customers and carers in that area.

Gill has also trained as a Carer to be able to assist the team when necessary.

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