Choosing the right home care provider is an important decision, and it’s natural to have questions. We’ve brought together clear, straightforward answers to the things families ask us most - from how care starts, to who provides it, to what you can expect with us.
FAQs
Your Questions Answered
We provide care to people in their own homes across Winchester, Kings Worthy, Alresford, Colden Common, Chandlers Ford, Eastleigh, Hedge End, Romsey, North Baddesley and the surrounding villages. Please refer to the area map on our overview page for our full boundary.
Our team supports people of all ages and needs with visiting home care, live‑in care, respite care, night care, nail care, and specialist complex care including dementia, Parkinson’s, stroke recovery, physical disabilities, learning differences, and more.
We begin with a conversation to understand your needs, followed by a face-to-face consultation. Care can often start within 48 hours, depending on the level of support required.
Your care will be delivered by our trained, DBS‑checked care assistants, supported by our local office support team. We employ all our own staff, and we’re rated Outstanding by the CQC for being safe, caring, responsive, effective, and well‑led.
Home care visits starts from 30‑minutes and can extend to overnight care or 24‑hour live‑in support, depending on what you need.
Costs vary based on visit length and type of care. Hourly visits typically start from £43, with personalised quotes provided after consultation.
Yes - we are fully regulated by the Care Quality Commission and have been rated as 'Outstanding'. We advise anyone looking for care to review a provider's CQC rating and report.
We directly employ all our care assistants. We do not use agency staff, which ensures consistency, accountability, and high‑quality care.
We tailor care to your needs, so minimum visit requirements depend on the level of support needed, which can be discussed over the phone or during your consultation.
Yes - we provide specialist dementia care, with highly trained staff who understand the condition and how to support people to live well at home.
Simply contact our office by phone or email. We’ll chat to you to understand your needs and can then arrange a no‑obligation consultation. If you proceed, we then create a personalised care plan tailored to your requirements.
You'll be supported by a small, familiar team of care assistants who understand your needs and routines.
We regularly review your care plan and can adjust visit length, frequency, or support levels as needed.
Yes - we operate 365 days a year, including evenings, weekends, and bank holidays.
Yes - we can prompt, assist, or administer medication depending on your needs and care plan.
If you’d like to speak to our friendly team or learn more about the types of care we provide, please use the links below.
We’re here to guide you through every step and help you find the support that’s right for you.
