What should you consider when choosing the right home care provider for you or a loved one?

Published: 28/08/2019

Picking a care provider should be a simple task but in reality each provider is different. If you are considering a home care provider in Welwyn Hatfield or Broxbourne District click on this blog.

When customers, relatives and their friends initially contact us they often maybe contacting a care at home provider for the first time and sometimes this can be quite a stressful time for them so picking the right care at home agency the first time around can help alleviate additional worries and stress.

Key questions to consider when picking a care at home provider in Hatfield, Welwyn, Welwyn Garden City, Cheshunt, Broxbourne & Hoddesdon:


  • How long has the care provider been operating from their location?
  • How many people does the care provider support locally?
  • What is the current rating the Care Quality Commission (Regulator) has provided them with at their most recent inspection?
  • How long has their management team been in place?
  • How does the care agency train their carers?
  • How will the care provider support the needs of the individual?


The above list of questions is only a small sample of questions you could ask a care provider and we are sure there are many more good questions you could ask which collectively will help you make a better-informed decision for you or loved ones.

Bluebird Care (Welwyn & Hatfield) are part of the Bluebird Care network of over 200 offices and have been supporting people with care at home in Hatfield, Welwyn Garden City, Old Welwyn, Welham Green, Brookman’s park, Cheshunt & surrounding areas for nearly six years.

Over the years we have literally supported hundreds of people with their home care needs and at the time of writing this blog we are supporting just over 70 people Welwyn Hatfield and Broxbourne with their care needs.

The rating received from the CQC (Care Quality Commission) for Bluebird Care (Welwyn & Hatfield) at our last inspection was GOOD overall and rated OUTSTANDING in being Responsive to the needs of people we support.

Our Care Manager who oversees the care at home service have been with us for over five years and our management team consists of several others who have been with us many years so we are a well established and knowledgeable team of healthcare professionals who are passionate about providing high quality homecare throughout Hatfield, Welwyn Garden City, Welham green and surrounding villages.

The majority of Carers who join us receive at least one week of initial intensive face to face training followed by giving the opportunity to be shadow experienced members of the team. The management team will also conduct observations of the team undertaking their responsibilities in customers homes to ensure everything is done correctly. We also continuously run refresher and specialist training to ensure our carers receive as much knowledge as possible to improve and develop the care at home we offer our customers in Welwyn Hatfield and surrounding areas.

As we mentioned previously, it can be a rather stressful time for someone people when choosing a care at home provider, so we try to make this easy as possible. We don’t believe in bombarding people with jargon but rather we prefer to take the time to have a chat with you so we can find out what is most important to the person we will be caring for, their likes, dislikes and anything else that is important to them so we can create a care plan so we can help them to live the way they want to. We will always visit you to check over the details of the care plan once we write up the plan so you can rest assured, we will only begin providing care once you are happy and confident the plan meets all your needs.

We hope you found the information above useful and if you do have any questions, we would love to hear from you and would be delighted to help answer any questions you have.

If you are considering a care at home provider which supports adults throughout Welwyn Hatfield & Broxbourne Districts please do get in touch and we would be happy to help.

Please call us on 01707263723 if you would like to find our more about our local home care services.