Published: 22/05/2019

At the provider’s Annual Conference, the Bluebird Care Wellingborough franchise, whose office is in Wellingborough was named regional Franchisee of the Year 2016 for the Midlands West region.

From over 30 Bluebird Care offices across the region, the franchise was nominated along with two others, and the owners Nick Ward & Penny West, were delighted to hear that they’d won the regional title. They accepted the prestigious award on behalf of the Wellingborough team at October’s Annual Conference.

The award was presented as a recognition of the team’s dedication towards its customers, as well as the consistent high level of service demonstrated by staff.   

In qualifying for the award, Bluebird Care Wellingborough was submitted to a strict selection process. A scoring system was used to identify the franchises that excelled in their business and went above and beyond in 4 key areas; business development, quality audits, finance and marketing. From staff retention to regulatory compliance, website management to adherence to payment schedules, the franchises who were shortlisted for the awards were able to demonstrate exemplary practice across the board. In winning Regional Franchisee of the Year 2016 for the Midlands West region, Bluebird Care Wellingborough showed a capability that exceeded all others.

Accepting the award, Bluebird Care Wellingborough’s franchise owners Nick & Penny said:
“We are so proud to be accepting this award on behalf of the company and region. It truly is a team effort, and we are honoured to work side-by-side with our outstanding employees. They provide the highest, most dignified and professional service that our customers require.
We are absolutely delighted that these exceptional and hardworking people have been recognised in such a way. First and foremost, our commitment is to our customers, and the acknowledgement of our positive team dynamic and excellent care is truly humbling.”

Bluebird Care Chief Operating Officer, Duncan Berry added:
“Bluebird Care has been delivering high quality care to thousands of customers at home for over a decade, and we are privileged to have hundreds of franchises that genuinely represent the company’s values, ethos and dedication. All our regional winners demonstrated expertise in care that delivers an exemplary experience, and have the utmost respect for their customers.”

Bluebird Care Wellingborough is dedicated to ensuring that people have the option to receive high quality care in their own homes. Launched in 2010, the franchise prides itself on providing a service that goes beyond day-to-day care, and makes a positive impact on its customers’ lives.