Meet the team

Meet the team behind the scenes here at Bluebird Care Wellingborough's office. A dedicated and passionate team, devoted to promoting independence, and delivering support.

Nick Ward

Principle Franchise Director

Nick is responsible for the financial & commercial aspects of the business.

Before setting up Bluebird Care Wellingborough; Nick had been working as a response worker/ personal assistant for a learning disability specialist domiciliary care provider. This gave him a valuable insight as to the service needed by vulnerable individuals so that they can stay in their own homes and receive support. In that role he had the opportunity to take an active role in joint working with other services to ensure the care provision met the individual's needs and most importantly their "wants".
Nick is a qualified ROSPA Moving & Handling instructor.


In previous roles Nick has worked as both a manager and team member. Nick feels that this experience helps him with the managing of the service, whilst understanding the needs and concerns of the ground level staff. Nick's background was routed in the Military and Police Force until he felt compelled to see the world. He travelled extensively and spent time as an expedition leader, a scuba diving guide, a Scout Leader for The Boy Scouts of America and an activity instructor, amongst other things!

Danielle Hallett

Registered Manager & Staff Trainer

Danielle is our Care Manager and Staff Trainer


Danielle has been with Bluebird Care Wellingborough since 2010. Day to day responsibilities include the safe and compliant running of the business from all organisational aspects. Danielle completes our auditing and monitoring of our paperwork, to ensure we are always compliant with our regulator; (CQC) as well as maintaining our consistant high standards of care delivery.

Danielle also carries out staff interviewing & undertaking necessary DBS checking. As a member of our training team; ensures all new staff members recieve top quality, personalised induction training, and that all current staff are refreshed, with up to date knowledge every 6 months.

She is also part of the on-call emergency team, and continues to provide direct care to our customers and carers in the evenings and at weekends. Danielle has an NVQ 3 in Health & Social Care, and is currently undertaking her NVQ 4. She has worked tirelessly to help grow the business and her dedication, hard work and loyalty make her a valuable and integral member of the team.

Laura Donald

Deputy Manager

Laura is our Deputy Manager 

 

Laura joined Bluebird Care as a carer back in 2014. 

She is responsible for ensuring that the care delivered is appropriate to the customers wants and needs. Her responsibilities include undertaking assessments of new customers, setting up the care provision, including ensuring that the individual is aware of all funding requirements and terms of the provision. She liaises with the coordination team to assign appropriately trained carers. She arranges and attend reviews for customers and liaises with external professionals as necessary.

Laura also works with the Support supervisors, as well as our team of carers on a day-today basis, hosting supervisions in the office, and carrying out observations, reviews and visits in the community. Laura has a bubbly personality making her a great fit for her role.

Laura is also part of our on-call emergency team, providing around-the-clock support to our carers and customers, out of office hours.

Laura is currently undertaking her NVQ 4.

Verity Freeman

Care Coordinator

Verity Is our Care Coordinator

 

Verity First joined Bluebird Care Wellingborough as a carer in 2018. 

Verity's main responsibility is the rota. This includes working with carer availabilities to ensure the coninuity of care for all customers. She works with our customers, their families, carers and management team to ensure all needs are met for each individual. Verity is always looking for a way to make things smoother for both customers and staff members, and her ability to jump into the different shoes she wears is second to none. 

Verity manages our online pressence, including our website, all social media platforms and review pages. This includes responding to queries & applications, requesting feedback, and setting up campaigns for recruitment. Verity also works with the Regional Marketing Manager who together, manage our Marketing strategies. 

Verity is also currently undertaking her NVQ 3.

Verity is a member of our on-call emergency team, providing around-the-clock support to our carers and customers, out of office hours.

Samantha Palmer

Service Coordinator

Samantha Is our Service Coordinator

 

Samantha joined Bluebird Care Wellingborough as one of our Carers in July 2019. Samantha supports both the Deputy manager and Care Coordinator with the day to day running of the business. Samantha assists with the writing of care plans, she monitors and records our COVID19 testing, and assists in the covering of the rota.

Samantha also works closely with the Support Supervisors, who all support the deputy manager, as well as our team of carers on a day-today basis by hosting supervisions in the office and carrying out observations and visits in the community when needed. Samantha is adaptable in all the roles she fulfills making her an assett to the business. 

Sam is currently compleating her NVQ 3 with us at Bluebird Care Wellingborough.

Samantha is also part of our on-call emergancy team, providing around-the-clock support to our carers and customers, out of office hours.

Leela Lambe

Support Supervisor

Leela is one of our Support Supervisors

 

Leela joined Bluebird Care Wellingborough as one of our Carers, and has since been promoted to a supervisory role. Leela works closely with the Support Supervisors who all support the deputy manager, as well as our team of carers on a day-today basis. Leela is also responsible for hosting supervisions in the office, carrying out observations and visits in the community. 

Leela is currently undertaking her NVQ 3 with us at Bluebird Care Wellingborough

Leela is part of our on-call emergancy team, providing around-the-clock support to our carers and customers, out of office hours.