Care Quality Commission Reports – Helping You Find the Best Homecare Provider

Published: 22/05/2019

The Care Quality Commission inspect, monitor and regulate social care providers througout the UK. In our latest blog, we look at how their inspection reports can help you find the best quality home care for you or your loved ones.

Finding the right homecare provider to take care of you or your loved ones is one of the biggest decisions you’ll ever make. You want to be sure that you can trust the people you let into your home and that the service you receive is properly regulated to ensure the very highest standards of care.

The Care Quality Commission (CQC) is the organisation that oversees social care provision in the UK. Through regulating, inspecting and monitoring the services on offer, they ensure that fundamental standards are met across the care sector.

How do the CQC Assess a Domiciliary Care Service?

Inspectors from the CQC make site visits to gather evidence which they will use to compile a report on the service in question. This will include:
  • Interviewing staff at all levels
  • Asking customers for an assessment of the homecare they receive
  • Checking that the necessary documents and policies are in order
  • Observing care in the home
To help them evaluate an in-home care service, the inspectors use a checklist of fundamental requirements that must be met by providers. These essential elements are:
  1. Care should be customised to suit an individual’s personal needs and preferences.
  2. Providers must ensure that people are treated equally and with the dignity and respect that they deserve.
  3. Consent must be obtained from the individual before care is given.
  4. The person shouldn’t be exposed to avoidable harm or given any care that is not safe.
  5. The individual should be protected from any abuse.
  6. Adequate food and drink should be available to the person to enable them to stay healthy.
  7. The environment where the individual is being cared for must be safe and any equipment used within it must be fit for purpose and used properly.
  8. If something is wrong with the care provided, the person must have a way to make a complaint and have it investigated fully.
  9. The provider must ensure that the planning and monitoring of care is effective and well-regulated to ensure safety and quality standards are adhered to.
  10. Staff should be appropriately supported and trained to ensure they can do their job properly.
  11. The provider should ensure that all staff are subject to appropriate and stringent checks to ensure they are fit to work in the care environment.
  12. Providers should be honest and open with the individual about the care they are receiving.
  13. Care providers should make their CQC ratings clear and available to their customers.

The Care Quality Commission Rating System

While CQC inspection reports go into detail about the inspectors’ findings, you can also find out how well a homecare provider is performing at a glance using the simple rating system. Ratings are awarded under five categories that ask whether the domiciliary care service in question is:
  1. Safe
  2. Effective
  3. Caring
  4. Responsive
  5. Well-led
The 4-tier rating will show you whether that homecare agency is outstanding, good, needs improvement or is inadequate.

If problems are identified during an inspection, the CQC inform the provider of improvements to be made and monitor whether these have been actioned. As the Commission have wide ranging powers, failure to improve or meet the required standards can result in serious consequences, such as prosecution.

Making an Informed Choice About Care at Home

Understanding what inspections involve and being able to access the Care Quality Commission’s ratings and inspection reports will help you to make a more informed decision about homecare. With an independent evaluation report to guide you, you can weigh up which domiciliary care providers will give you the high standard of care you’re looking for.

At Bluebird Care Wandsworth, we’re committed to attaining and maintaining those high standards and, as our latest Care Quality Commission inspection report shows, we’re consistently delivering a quality homecare service to our Customers.

If you’d like to know more about how we provide care in your own home or you’d like to talk to us about our CQC ratings, get in touch. You can fill out our online form, send us an email or, if you’d prefer a chat with one of our team, just give us a call on 020 8877 4950.