openPASS – bringing more transparency to care

Published: 22/05/2019

We're really excited to bring you news of openPASS, an app that's bringing more transparency to care and really making a difference for our customers.

In our last post, we talked about our new digital strategy, using our blog and social media to keep all our stakeholders in touch with everything we are doing, and the latest news from Bluebird Care Wandsworth. We also mentioned how new technologies and the use of apps are revolutionising the care industry. One of the most innovative products we have seen recently is openPASS.

What is openPASS?

openPASS is an app available on smartphones, tablets and PCs which allows everyone involved in the care of an individual to see real time information about that care. Information such as confirmation that a care visit has taken place (and its accompanying notes summarising the visit), medication has been given, a meal eaten or an appointment with another professional completed.  These records can be accessed anytime from anywhere providing valuable reassurance for family members or close friends.

The app makes the whole care process more transparent and is useful in opening channels of communication between all interested parties.  Confidentiality is assured and access to information is only made available to those who have been specifically authorised such as the customer, their family and related health care professionals.

Bluebird Care Wandsworth believe that the role of technology in care is and will continue to be increasingly important.  Tony King, our registered Care Manager explains:

“Technology is a crucial tool in delivering safe and effective care. Historically the sector has relied on paper records such as medication charts that have remained in the customers home for weeks before being brought back to the office to be checked.  PASSsystem and openPASS have turned this on its head by allowing us virtually instant access to those records. 
Being able to see what’s going on in real time is essential for safety.  In addition, I believe that enabling other health and social care professionals – GP’s, pharmacists, social workers and district nurses - to access the information on systems such as openPASS, can significantly enhance the overall customer experience.  The value of seamless and integrated care cannot be overstated.  It is something we should all strive for in order to provide the best possible care and support for the customer.

I view technology as perfectly complementing the care provided by human beings.  Whilst it can never and should never replace the compassionate, human element of our service, it helps us to operate as safely and reactively as possible – the combination really allows us to shine.”

How are Bluebird Care Wandsworth using openPASS?

We have been using PASSsystem for quite some time to record all aspects of our customer care. openPASS is a natural progression because it allows our customers, and those who are important to them, similar access. openPASS is very new, but it’s already proving to be a valuable tool.

Here’s what Colin, the son of one of our customers had to say:

After a brief chat with Tony the Care Manager about how it works I was sent a link via email which allowed me to download the app. I’m 70 years old myself and didn’t find it complicated at all!  It’s wonderful to have and it’s going to have a significant impact on us as a family. I live two hours away so I can’t visit every day but with the app I can check up on dad ‘s care whenever I think of it. The information is clear, concise and it’s reassuring knowing I can access it anytime. Overall, it’s very easy to use and gives me real peace of mind.  I would definitely encourage other families to use it.

If you would like to find out more about PASSsystem, openPASS or any aspect of our home care services, please get in touch - we love talking to people about what we do!