Meet the team
As Locality Manager, Louise is responsible for customer support. She develops a tailor-made care package they feel will provide them with the most effective, highest quality of care. Each day she communicates with customers, family members and other professionals, ensuring everyone involved in the care package is in the loop and happy.
Louise covers Brixham, Paignton and Totnes and she is enjoying the challenge of meeting lots of new people and developing her relationships with new and exsiting customers.
Louise came to work for Bluebird in November 2018 after leaving her position as Discharge Co-Ordinator/Bed Manager with the National Health, where she worked for almost 20 years. Her job with the NHS entailed arranging the safe discharge home or the transfer to onward care of patients that needed additional support and care temporary or permanent. She describes this experience was enlightening.
Recruitment & Onboarding Manager
I joined the Bluebird team in July 2017, as a Care Assistant which I loved. I then progressed to Field Supervisor, and became Recruitment Manager in August 2019.
I am responsible for the recruitment and retention of our care staff and ensuring they are supported and able to deliver our high-quality service. I ensure that all our new employees are nurtured throughout their 12 week probation period. I also work closely with the coordinator to meet staffing requirements and address the needs of the business.
I am a people person, always willing to help when and where I can and always offer you a warm smile, a cuppa and a chat. I enjoy building the connection with staff and offer support to colleagues and all staff alike. HAPPY STAFF = HAPPY & SAFE CUSTOMERS.
Senior Field Supervisor
As a Senior Field Supervisor, Rachel visits customer’s homes in order to monitor the care given by our Care Workers, ensuring it is of the high quality that we pride ourselves on. While at our customer's homes, Rachel will also identify any risks and ensure our customers are happy and safe. Rachel is responsible for completing Care Worker and Customer reviews and supervisions.
Rachel supports Bluebird Care by providing contingency cover if necessary, to ensure customers care remains undisturbed and stable throughout their journey with Bluebird Care.
Rachel spent her first 2 years with Bluebird care as a Care Worker. Since then, she has been promoted to Field Supervisor, and then again promoted into her current position. She prides herself on developing lasting relationships with our customers and their families.
To be Updated
Benjamin had worked in care for two years in North Devon before moving to Torquay and starting with Bluebird care in 2018. He then became a field supervisor in August 2019. His role within the company is to provide on call and contingency, care cover when required also to monitor and mentor care workers in the field and to support the everyday functioning of the office.
In his spare time, Benjamin enjoys spending time with his daughters and playing guitar.
Lesley is responsible for delivering all of the training days, from Induction to refresher courses, all the way through to First Aid training. Les was the second employee when Bluebird Care kicked off in 2012; she's been a Field Supervisor and acting Manager during her time with the company, so she's very wise to the many roles and their requirements within the business.
Lesley thoroughly enjoys teaching the various technical, practical and emotional elements of becoming a Care Worker; and our staff are a testimonial of her professionalism & dedication to the business, as well as her knowledge of the industry.
In her spare time Les loves spending time with her two crazy dogs and grandkids
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