Care provider gets glowing report for high standards

A leading home care provider has been recognised for the high standards and quality of services they provide to people across Essex.Bluebird Care received an inspection from the Care Quality Commission last year reporting on all aspects of the service.

22/05/2019

A leading home care provider has been recognised for the high standards and quality of services they provide to people across Essex.Bluebird Care received an inspection from the Care Quality Commission last year reporting on all aspects of the service.

A leading home care provider has been recognised for the high standards and quality of services they provide to people across Essex.
 
Bluebird Care received an inspection from the Care Quality Commission at the end of 2017 reporting on all aspects of the service.
 
An extract of the report says:
 
“People told us that they were treated with care, kindness and compassion.
 
One person told us, ‘The girls are absolutely brilliant, can't say more than that.’ Another person told us, ‘The staff are really good and the support I receive meets my needs very well.’
 
People and those acting on their behalf told us they had a good rapport and relationship with the staff who supported them. Relatives confirmed that they were happy with the care and support provided for their member of family.”
 
Providing care in the community throughout the whole of Thurrock and Castle Point, Bluebird Care’s personal, tailor-made approach has proved to be a big hit with customers.  The business is owned and operated by Alvin Osei-Tutu - who is passionate about providing high quality care for local people.
 
Inspectors from the regulator visited the area to find out what services Bluebird Care was offering, and the impact these were having on people’s lives.
 
As well as the high quality provision of personal care, the report also highlights the positive work that has been done to include customers in the day-to-day decisions about the care they receive.
 
The report said:
 
“Staff understood people's care needs and the things that were important to them in their lives, for example, members of their family and their individual personal preferences.
 
People were encouraged to make day-today choices and their independence was promoted and encouraged where appropriate and according to their abilities and strengths. For example, where appropriate people were encouraged to maintain their independence with eating and drinking and with aspects of their personal care. This showed that people were empowered to retain their independence where appropriate according to their needs and abilities.”
 
Inspectors then went on to add:
 
“People were supported to express their views and to be involved, as far as possible, in making decisions about the care and support to be provided. People had been given the opportunity to provide feedback about the service through their involvement in the assessment process and where appropriate had signed to state that they agreed with the content of the support plan.”
 
The Care Quality Commission’s positive report allows the organisation to stand out from other providers of care across Essex.
 
With the local office in Benfleet, care is provided in Grays, South Ockendon, Benfleet, Canvey Island, Aveley, Purfleet, Stanford-le-Hope, Tilbury, West Thurrock and Bulphan.
 
Managing Director Alvin Osei-Tutu is delighted with the report. He said:
 
"We offer a professional service, and we judge ourselves daily by the standard of care we are actually delivering.
 
I’m delighted with this positive news from the CQC. We always felt confident we were providing a high quality standard of care, but it is encouraging to have that recognition from our national regulator.
 
To have received such a glowing report is credit to the hard work of our care workers who always go that extra mile to ensure the people we look after have everything they need.”
 
Bluebird Care provides professional care staff who visit older and disabled people in their own homes. Care visits can last for half-an-hour, or an hour at a time up to full time live-in care.
 
For more details contact Bluebird Care by calling 01375 800111, emailing thurrockandcastlepoint@bluebirdcare.co.uk or visiting their website at www.bluebirdcare.co.uk/thurrock-castle-point