Bluebird Care introduces pioneering real-time technology app to make customer care even better
An award-winning Essex care provider has gone mobile and invested heavily in a pioneering new app to enable all of its staff to provide a cutting edge level of care.An award-winning Essex care provider has gone mobile and invested heavily in a pioneering new app to enable all of its staff to provide a cutting-edge level of care.
Bluebird Care Thurrock & Castle Point is giving every member of staff access to the new PASSsystem app on their mobile devices.
The organisation provides at-home care for anyone, from adults with physical disabilities to the elderly, to give them and their families more independence and comfort in their own homes.
Staff work across a large geographical covering the whole of both Thurrock and Castle Point.
Now every single care assistant is receiving training in an innovative and technologically advanced way of making sure customers receive the most up-to-date and accurate level of care with the introduction of The PASSsystem from everyLife Technologies.
Director of Bluebird Care Thurrock & Castle Point, Alvin Osei-Tutu, said:
“The PASSsystem is a mobile app, which every member of staff now has on their mobile phone. When our care assistants are out and about and have seen a customer, they will use the app on-the-go, wherever they are in the county to log what has happened during their visit.
Other care assistants can then access this information, wherever they are, and will know exactly what to do when they visit. The password protected information can also be accessed and updated from the head offices instantly if we receive information about a customer’s condition.
This will save time, meaning we can spend more time with customers, provide a constantly up-to-date health record and enable us to share best practice. We are thrilled to be able to introduce this system and are sure it will improve our service even further.”
Hannah Montgomery, from everyLife Technologies, said:
“We created the PASSsystem to help care assistants manage their visits. Our Care Support Software is intuitive and helpful. We believe it can help care companies make business-transforming efficiencies and offer peace-of-mind care delivery reporting.
Care Quality Commission Inspectors have reported it as making the difference between a ‘good’ and ‘outstanding’ level of care. We are delighted to be working alongside Bluebird Care, who have a demonstrable level of achieving the very best for their customers and families.”
For more details contact Bluebird Care by calling 01375 800111, emailing firstname.lastname@example.org or visiting their website at www.bluebirdcare.co.uk/thurrock-castle-point