Bluebird Care Sunderland receives an 'Overall Good' rating from CQC
We are very pleased to have received an overall GOOD rating for our person centred homecare and support services following a comprehensive CQC inspection which took place on 20th and 25th January.
We are very pleased to have received an overall GOOD rating for our person centred homecare and support services following a comprehensive CQC inspection which took place on 20th and 25th January. The report was published on 4th May 2017.
According to the report, both customers and their families felt our service was personalised and that the care staff go the extra mile. It also highlighted that the customers and their families praised the care staff and felt that they were friendly, kind and very nice; which made them feel comfortable and at ease in receiving support from them (staff).
In regards to the service being safe the report states that both customers and their families felt safe with the support provided by the care staff. One customer said; "Safe, absolutely," with another adding "Safe yes, they are reasonable ladies. A relative said;
(Staff receive a) safe level of a training. I trust them, they are trustworthy.
The inspectors noted that staff had received up to date training and had a good understanding of safeguarding and were confident in their role to safeguard customers and felt confident to raise any concerns.
The report also highlighted that staff found management approachable; with one member of staff saying;
I definitely enjoy working for them. They will go that extra mile if needs be. A friendly, relaxed, approachable atmosphere and never feel awkward walking through into the office. The manager is always asking for new ideas and different ways of working. The thing that stands out is the quality of care and standards.
Another one said;
It's a fantastic calming atmosphere; very supportive of each other. The manager is very supportive if you ask for training she never refuses, we will work together to find training.
The customers and their families also felt the same; that they can approach the management whenever they needed. One customer said;
I'm quite satisfied, I can talk to the manager and I'm eighty something.
With another relative saying;
We've got a good relationship with the manager and the office staff they go the extra mile for us. Communication is good. They are a good company I don't know what more they can do.
On the service being responsive, customers told the inspectors that the support provided met their needs. One customer said;
They go the extra mile, even the staff in the office. I have a good relationship with the manager too. I can talk on the phone about anything that worries me. The manager worries about the clients, you're not just a name or number; really person centred.
Welcoming the report's findings, Director Thomas Chacko commented;
I am so pleased to see that CQC has acknowledged the hard work that we put in to support our customers and staff. This also shows that there is further scope for improvement and we will continue to push the boundaries. Thank you very much everyone for your continued support.