Bluebird Care Stevenage & North Herts is proud to announce that we have been awarded Gold in the most recent Bluebird Care UK Annual Quality Audit, achieving an impressive 94% compliance score.
Any score above 90% is recognised with Gold status, making this a significant achievement and a clear reflection of the high standards of care consistently delivered by our local team.
What is the Bluebird Care quality audit?
The annual quality audit is a comprehensive review carried out by Bluebird Care UK to ensure franchises across the network are delivering safe, effective, and person-centred care in line with best practice.
The audit examines a wide range of areas, including:
Care planning and individualised support
Accuracy and quality of care records
Delivery of care and daily care activities
Safeguarding and safe working practices
Staff training, supervision, and support
Compliance with Bluebird Care UK policies and procedures
This year’s audit was conducted by Lucy Jackson, Bluebird Care UK Quality Manager, and provides independent assurance that care is being delivered to the highest possible standards.
Why this matters for customers and families
Achieving a Gold rating gives customers and their families reassurance that care is:
Carefully planned around individual needs
Delivered safely and professionally
Accurately documented and monitored
Focused on dignity, independence, and quality of life
It confirms that Bluebird Care Stevenage & North Herts goes beyond minimum requirements to deliver truly personalised care at home.
A team effort
Commenting on the achievement, Robert Treschi, Director of Bluebird Care Stevenage & North Herts, said:
We are absolutely delighted to have achieved a Gold award with a 94% score in our latest quality audit. This recognition reflects the high standards of care we strive to deliver every day and the importance we place on truly individual care plans for each of our customers. It is a testament to the dedication, professionalism, and compassion of our entire team, who work tirelessly to ensure every person we support receives care that is safe, personal, and of the highest quality.
Continuing to raise the bar
While we are incredibly proud of this achievement, we remain committed to continuous improvement. Our focus is always on refining our practices, supporting our team, and ensuring that every customer receives care tailored to their unique needs and preferences.
This Gold award reinforces our promise to provide exceptional care at home across Stevenage & North Hertfordshire, delivered by people who genuinely care.
This commitment to quality was further reinforced by the Excellent rating — the highest possible outcome — achieved in the recent Hertfordshire County Council audit. This independent assessment reviews how care providers meet local authority standards, with a strong focus on safe practice, effective care delivery, robust care planning, and positive outcomes for customers. Achieving the top rating demonstrates that Bluebird Care Stevenage & North Herts not only meets but exceeds the expectations set by the local authority, providing additional reassurance to customers, families, and professionals that care is delivered to consistently high standards.
