The Pass System is a digital management system that provides a single view of care records.

At Bluebird Care, we understand that new technologies are the way forward and are essential to how we deliver care. PASSssystem is a digital system that offers peace of mind and a simple transition of information for both customers and carer assistants.

For families, no matter how far away you are, you will have 24/7 access to care notes, care plan, and any information regarding your care. For staff, we can update care tasks and medication changes immediately and access care plans so we are prepared before entering a customer’s home.                             

What is the PASSsystem?

Do you know about the revolutionary system that allows our carers to keep track of their customer’s records at the touch of a button? The PASSsystem and openPASS are the latest technology that has helped Bluebird Care to become an outstanding care provider. Gone are the days of piles of paper! With the online PASSsystem carers and supervisors can view their rota’s for the next 7 days either on their phone, tablet, or computer. It is updated regularly so that when any changes occur, such as customer medication or tasks change, they are notified straight away. As well as this, they can access customer care plans, assessments, enquiries, and reviews, ensuring that all staff stay on track of their workload and are prepared before they enter a customer’s home.

Thanks to the PASSsystem carers can tag in and out of their calls meaning that times are recorded accurately, enabling our staff to never miss a call. With this unique piece of technology families and pharmacies can use it to find records and care plans. All they need to do is download the openPASS app or log in on a computer. Furthermore, Bluebird Care Southampton and New Forest have been awarded for their efforts with the Taylor Made Computer Solutions Best Use of Technology by the Daily Echo South Coast Business Awards. This is the way forward to giving the best-defined care possible and Bluebird Care Southampton is taking the lead.

Who can use the PASSsystem?

The initial access is for Bluebird Care assistants and office staff to monitor the staff in the field. However, there is a widget at the front of the care plan which will allow you to log in to see the care records. If you wish to have 24-hour access, we can set you up for openPASS access. This is the citrix based application that will allow you to log in remotely. You will then be able to read the care logs and give us feedback if needs are changing or medication needs to be updated. 

What is the best feature of the PASSsystem?

Here at Bluebird Care Southampton, we know what good customer service for good quality care is. The most important aspect is medication recording, as the medication is a vital part of an elderly person’s life. Often there are several tablets to be taken at different times of the day, therefore it is important that the right tablets are taken at the right times in the right doses.

Before the PASSsystem care, assistants would have to record information daily on a record sheet, which were then collected on a weekly or two weekly basis and audited immediately by supervisors. This allowed them to check and monitor whether the medication has been prompted correctly.

However, the system did not allow us to spot medication errors immediately and we needed a more efficient way of recording. Now, the PASSsystem allows us to monitor within 12 hours whether medication has been missed and we can immediately react and correct the situation. In the future, PASSsystem will be linked directly with pharmacists who will get alerted if the packs are running out and immediately put orders in for renewal of the customer’s blister pack.

Another feature is that we can monitor whether the carers are doing the tasks at the time agreed and whether the calls need to be lengthened or shortened. If the care needs changing, we can immediately adjust the care plan so that the care assistants can start to carry out the new tasks.