Meet the team

In progress...

In progress...

As the Customer, Recruitment, and Marketing Manager, I am dedicated to ensuring that our customers receive exceptional service while also creating a supportive and thriving work environment for our care assistants.With a passion for connecting with people, I oversee the recruitment process to bring in skilled and compassionate individuals who share our values and commitment to providing outstanding care. Through strategic marketing initiatives, I strive to raise awareness of our services within the community and showcase the value we bring to our customers and their loved ones. With a focus on a seamless customer and recruitment journey, I am committed to upholding the brand reputation as a leading home care provider of our CQC-rated Outstanding services.

Danielle is currently running Customer Service Support and has been working at Bluebird Care Newcastle and South Tyneside since April 2023, where she has been the support system of our customers and carers. Danielle is the first point of contact for customers and carers and uses her customer service skills to communicate Bluebird Care South Tyneside's values through to everyone. For the past 15 years, Danielle has worked previously in care as a carer so is deeply knowledgeable and experienced in this field of work, but now works behind the scenes helping people like her previous self. Danielles favourite part of the job is helping customers find care and hopefully providing them with the services they need, within Danielles role she makes peoples experience better with Bluebird care South Tyneside better day by day.

On weekends when Danielle is not working, she is always spending time with her kids and husband, going on day trips to the beach and to the soft play area. However, Danielle loves her free time when she can go to events like Ladies Day with her husband and friends.

With a passion for creating enthralling content and ensuring that Bluebird Care’s brand is being communicated effectively, Erin thrives in her role as Digital Marketing Executive. During her time, Erin effectively plans campaigns for upcoming months, schedules visually pleasing content to social media channels and curates’ blogs and news articles, with SEO being effectively revised upon all. As well as being skilled digitally, Erin has created headshots and daily photo content for Bluebird Care, being an advocate for the premium branding that is communicated throughout.

In Erins spare time she loves to exercise and socialise with her friends, family, and boyfriend. Being committed to her career, Erin also works on her personal branding as much as possible.

Rob has been working at Bluebird Care Newcastle and South Tyneside officially since December 2022, where he takes on his role as Training Compliance Manager across all franchises. Robs role entails everything training, whether it be overseeing all quality and compliance across Bluebird Care Newcastle and South Tyneside or training staff induction training and mandatory training. Rob ensures all staff have the correct training provided to start their career in care. As well as being involved with the training, Rob also designs all the training across all franchises, this will be for Newcastle, South Tyneside, York, and Darlington. Over the years, Rob has always been heavily involved in care, accidentally falling into the role, however, would not want to have it any other way. The most rewarding thing about Robs role is that he likes “seeing staff come out feeling confident and ready” when starting their journey in care.

In Robs spare time he volunteers for the sea cadets and teaches watersports in areas such as canoeing. All about the camping life, Rob is currently renovating his campervan, where he hopes to visit all around England and Wales.