How to pay for your home care

Knowing how much to pay

Every two weeks we will send you an invoice. This is a request for payment for the care and support you have received.  We can send your invoice by post or email. Let us know which you would prefer by contacting a member of the Bluebird Care Solihull team. 

When will payment be due?

Every Bluebird Care office operates on its individual terms of business. Most Bluebird Care offices request payment one week following the date of invoice. We recommend that you speak to your local office to discuss payment.

You choose how you would prefer to pay for your care and support:

Set up a standing order

If you choose to pay by standing order, we will take a specified amount from your nominated account every calendar month.

This may not always fully cover the cost of your care and support. For example, if you have received extra care because of a bank holiday or extra visits for any other reason. Where this is the case our finance team will send you a statement to tell you about the outstanding balance on your account.

If you would like to set up a standing order, please contact a member of staff from your local office who will send you the documents you need for your bank.  Click here to find the details of your local office.

Set up a direct debit

If you choose to pay by direct debit we will take a specified amount from your nominated account following the issue of your invoice.

Direct debits offer more flexibility than standing orders.You can choose to pay a regular amount as you would with a standing order. Alternatively, you can choose to pay different amounts each month to pay for the actual cost of your care and support for that period.

If you would like to set up a direct debit, please contact a member of staff from your local office who will send you the documents you need for your bank.  Click here to find the details of your local office.

Make a payment by debit or credit card over the phone

Some Bluebird Care offices are able to take payment from major debit and credit cards over the telephone. To find out if this is available and to arrange this, please contact a member of our Bluebird Care Solihull team.

Bluebird Care Solihull does not store any card details. This means that you will need to telephone the office each time you receive an invoice and give details of your payment card and the invoice you wish to make payment on.

Transfer the payment electronically

You can pay our invoice by electronic transfer/internet banking. Please contact our Bluebird Care Solihull office to obtain our bank details (account name, sort code and account number) you will need these to transfer the payment.  

Send us a cheque

You can pay our invoice by cheque. Please contact us to confirm who to make the cheque payable to.

For help with funding, please see our help with funding page

Please contact our dedicated care team by phone 0121 803 6787 or by email solihull@bluebirdcare.co.uk for more information.