Delivering high-quality, person-centred care
Customer Survey Results 2026
Customer Survey Results 2026: Delivering high-quality, person-centred care
We are proud to share the results of our latest customer satisfaction survey, which highlight our continued commitment to delivering safe, reliable and person-centred care. We actively encourage feedback from our customers and their families, and we are delighted with the responses received. These results reflect the consistency, professionalism and compassion of our team, and the high standards we strive to maintain every day.
What we do well
High-quality, person-centred care
We deliver care that is tailored to each individual, with a strong focus on dignity, respect and attention to personal needs.
- 100% say care is delivered professionally and respectfully
- 100% confirm care plans are followed correctly
Compassionate and professional team
Our care team is recognised for their kindness, professionalism and the way they build trusted relationships with customers and families.
- 100% say carers are polite and considerate
- 100% say carers treat them with respect
Reliability, safety and peace of mind
Customers and families feel reassured knowing care is delivered safely, consistently and to a high standard.
- 100% of customers feel safe receiving our care
- 95% say carers arrive on time
- 95% are happy with continuity of care
Responsive and flexible support
We adapt to changing needs and provide support that is responsive, flexible and centred around the customer.
- 100% say the service is flexible and responsive
- 100% feel involved in decisions about their care
- 95% would recommend our service
Our commitment to continuous improvement
We are committed to continually improving our service and use feedback to help us do this. To build on our strengths, we are focusing on:
- Strengthening communication, particularly when there are delays or changes to visits
- Enhancing introductions for new carers, ensuring a consistent and reassuring experience
- Continuing to monitor visit quality and timing to maintain high standards of care
- Encouraging open communication, so customers and families feel confident sharing feedback at any time
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In summary
We are proud of the positive feedback received through our latest customer survey, which reflects the high standards of care delivered by our team each day. It is particularly encouraging that all customers reported feeling safe, respected and well supported.
At the same time, we recognise that there are areas where we can continue to improve. Feedback around communication and consistency has provided valuable insight, and we are already taking steps to strengthen these areas.
We remain committed to listening, learning and continuously improving, ensuring that every customer receives the highest standard of care and support.
Looking for care at home in Solihull?
Our local team is here to provide safe, reliable and person-centred care tailored to your individual needs. Whether you need short-term support, regular visits or specialist care, we’re here to help you or your loved one live safely and independently at home.
Contact us