Meet the team

Ian Barnes

Franchise Owner

I started Bluebird Care Shropshire in 2009 having left my employment as Managing Director of a successful chain of Garden Centres shortly before.  At that time I felt that my commercial skills and experience was well suited to the Bluebird Care franchise model and decided to be my own boss for the first time.  It was a big step for me and a bit scary,  but I was confident that I could make a difference in the Care Sector and wanted us to be the best in the county.  I had recently been very poorly myself having had kidney failure over a number of years  and  then needed a kidney transplant in 2007. My sister very kindly gave me one of hers, it is still going strong so must have been a good one!!  I will always be very grateful to her for giving me such a precious gift, but also to the numerous people in the NHS and the care sector who helped me when I needed it. To be honest that care has never stopped and continues today.  So in starting Bluebird Care Shropshire I had an opportunity to repay some of the help and kindness that I was shown and set out to provide a high standard of care to the people of Shropshire who needed it.  It was my chance to give something back.

Through Bluebird Care I am passionate about providing excellent care and that passion has not diminished over the years.  The culture of my business is about delivering excellent care to people in their own homes and to go the extra mile for the people we support.  A culture that is shared by the senior team in Shrewsbury and Oswestry and filters down to all of our care staff.  That has enabled us to grow our service rapidly over the last 10 years. We have established a good reputation and work hard to maintain it.  We are not perfect and things do go wrong from time to time, but we try hard to improve and learn.  I am proud of what we have achieved together and look forwards to the next 10 years.

I have lived in Shropshire with my wife Rosanna for the last 28 years, raising our 2 young children here. They are both grown  now:  Gemma is a qualified Social Worker  and manager with Action for Children and is Mum to my two granddaughters Mia & Evie;  Chris works in Bluebird Care managing our payroll and has recently started his own property development business.  I am a keen golfer and play at Church Stretton most weeks weather permitting and I enjoy spending time with my two granddaughters.  

Claire Flavell

Director Of Care

I left school in 1986 and started my training as a veterinary nurse. I had my daughter in 1990 and started work in a local care home in the evenings- I've worked in the care sector ever since.

I really enjoyed working with people who had an acquired brain injury and started my journey as a support worker. In 2009 I became outreach worker for Headway Shropshire and then a care coordinator (care manager) until July 2013, which was when I joined Bluebird Care. I have completed my level 7 in management and Level 5 in health and social care.

In my spare time I love running and I have completed a few half marathons and several 10k’s. I also enjoy mountain biking. I met my husband in 1987 and we have two grown up children and 3 wonderful granddaughters. We also have two dogs, Morgan and Molly, and love long weekends away in our campervan exploring our beautiful countryside with them.

I love working for Bluebird care because we strive to find solutions and make things work, adapting to the needs of our customers and organisation. I have such a fantastic team around me and that makes a world of difference.

Ceri Eades

HR Manager

I have worked and lived in Shropshire all my life and I am married with two daughters. I care very much about making a difference to peoples lives . I have had a varied career but it has always been people orientated, including working within the Charity, Voluntary, and Public sector before starting with Bluebird Care in September 2014. I care very much about helping people and getting the best out of them.

I completed my CIPD level 5 HR Management qualification in March 2018 and gained associate membership with the CIPD. I am currently studying a PGDip (level 7) in HR Management with Wolverhampton University.

Sue Barlow

Business Development Officer

I started at Bluebird Care Shropshire as Business Development Officer in November 2020 to focus on the marketing and business development opportunities here at Shrewsbury, Oswestry and Church Stretton.

Besides, I bring a wealth of experience to Bluebird Care from my professional background in marketing from within several different sectors including, FMCG, retail and professional services. I can utilise my transferable skill set and expertise in marketing to support the business, to develop and expand their range of current and future services, in line with the needs and requirements of our customers throughout Shropshire.

“I enjoy being able to combine my skill set and creativity and my passion for helping people, whilst adding value and supporting the great care team within Bluebird Care Shropshire”.

Outside of work, I love going on adventures and making memories with my young son, enjoying nature, walking my cocker spaniel and exploring the countryside on my bike.

I am based primarily at our Bayston Hill office, where I can be contacted via the main office number.

Laura Allen

Lead Supervisor

My job title is Lead Supervisor, it entails meeting potential new customers and completing assessment of care needs and implementing a person centred care plan, I will then support through the first week of care and hand over to supervisors when this has been completed. I also supervise care staff who have passed their 12 week probation.  I previously worked in residential care home with adults with Autism, LD and challenging behaviours where I gained my NVQ 3 in Health and social care before moving on to work with teenagers in a residential care setting who had experience sexual exploitation.

My hobbies are decorating my house, changing my mind and re-decorating my house, walking my dog and enjoying time with my husband and friends.

I like working for Bluebird care as I like helping the most vulnerable people in our society, working in the domiciliary sector really opens your eyes to how different people live their lives and how the smallest bit of support can make such a difference to someone’s life.

Kirsty Holland

Specialist Care Coordinator

I joined Bluebird care in 2012 as a care assistant. This is when I truly found my passion within the care industry, enabling people to live fulfilled and enriched lives in the surroundings that they felt most comfortable. I feel very privileged to have been part of my many customers lives. Whether it is after a hospital stay, to assist with frailty or towards the end of their lives. I followed the Bluebird Care career pathway and this saw me become an assistant supervisor, supervisor and then care manager. This progression allowed me to complete several qualifications to enrich and develop my skills, the latest being a level five in health and social care management.

In 2017 I had my beautiful son and on my return from maternity leave I started a new challenge as specialist care coordinator. This role currently sees me leading the live in care team. I am truly blessed to able to work very closely with my care team and customers in this role, developing person centred care plans which not only meet our customers daily care needs but allow for further enrichment from visits out and fully flexible, ‘no day is the same’, holistic support.

Growing and progressing through the ranks here at Bluebird care has given me unique insight into the care worker role. This allows me to support the care team to meet their personal development milestones, and to deliver the best possible care to our much valued customers.

Outside of work I love to spend time with my husband and son, engaging in local events and walking our little dog Winnie. I have a keen interest in conservation and wildlife and have spent time volunteering in a wildlife hospital. I have a wide circle of friends and we like nothing more than attending Folk festivals and listening to music along with little get a ways in our caravan.

Page 1 of 3