Excellence In Training - Amy's Blog

Published: 22/05/2019

We have a thorough and in-depth training programme for all our Care Assistants that is led by our Training Manager Amy. This initial training programme encompasses the first three months of employment and over the next few months we will be sharing the support that each staff member receives as they start their journey with us.

We have a thorough and in-depth training programme for all our Care Assistants that is led by our Training Manager Amy.

This initial training programme encompasses the first three months of employment and over the next few months we will be sharing the support that each staff member receives as they start their journey with us.


Following the recent launch of our training simulation suite, we have experienced a tremendous improvement in the training experience our staff receive!

We have found that often talking is not quite enough when it comes to training and it also does not encompass all learning styles, so the simulation suite has made it very realistic and also great fun!

Training Manager Amy explained:
There is a lot of training in month one of employment as this helps lay the foundation to excellent practice when with our customers.

Initially, all staff receive four days of training. Depending on what fits best around their lifestyle, these may be grouped together or split apart.

Day one of this training includes a general overview of the role, expectations, how we work and general housekeeping.

Day two encompasses what we have termed ‘basic life support and goes over practical things such as how to support someone who is choking, administer CPR, manage burns and use a defibrillator.

We also cover mandatory elements such as safeguarding and the mental capacity act which are followed by an e-learning module and assessment.

On day three we cover medication. As this is a crucial element of the role, we spend a whole day going through this. In the morning, we cover theory in the training room and we spend the afternoon in our new training simulation suite doing some practical exercises.

Day four consists of moving and handling which we have great fun doing in our simulation training suite!

Following this training, we book all of our new Care Assistants onto as much shadowing as they need. This gives them the opportunity to follow another member of staff round on their visits until they are confident to work alone. Some staff only need a few days, but others may require a few weeks.

Once our new Care Assistants are confident, they then get their own rota and visit their first customers! Throughout this last few weeks of their first month, we carry out spot checks to ensure they are following the correct procedure as well as medication compliance checks.

Next month, we will be focussing on the additional training and supervisions that we provide all our staff throughout their second and third months of employment!