Frequently asked questions

Contact our office and make an appointment for Sylwia, our Care Development Lead, or Jacqui, our Registered Manager, to visit you for a complimentary in-home or in-hospital Care Consultation. Ask questions and learn more about how home and live-in care could work for you or your loved one. We are here to smooth the journey and make the process of exploring and setting up care as simple, straightforward and enjoyable as possible. 

After getting to know you, your likes and dislikes, what makes you tick and what makes you 'you', we carry out our Care Assistant matching process. Our Care Development Lead and your personal Customer Care Manager work closely with our Coordination team to handpick your small and dedicated team of Care Assistants to suit your personality and requirements. Your team will offer continuity of care in the event of annual leave. We always endeavour to keep the number of your Care Assistants to an absolute minimum. 

Absolutely. We provide a shopping service that caters for every requirement, from a pint of milk to the purchase of specialist items like dementia clocks.

We prefer not to handle cash where possible and encourage the use of a Cleva Card, a special debit card that allows you and your relatives to top up when required. Every transaction is accounted for with individually itemised receipts, offering total transparency and removing all risks associated with handling cash.

Our care service evolves to suit your requirements. We carry out regular reviews so you can voice any changes you might require and we can put those amendments into action.

Your dedicated Customer Care Manager is on hand to ensure your service is tailored to your personal needs, preferences and outcomes. You can reach out any time and expect your every need to be met. 

Our team is accustomed to collaborating with family members and relevant medical professionals to deliver a person-centred care, outcome-focused care experience.

We take a considered and comprehensive approach to ensuring that your care service delivered in full. Your Care Assistant sign in and out of every visit with records available in our industry-leading PASS system. Customers and their family members or nominated individuals can access real-time care notes, 365 days a year, from anywhere in the world. Care Assistants record task actions and customised notes in the PASS system, offering our customers and their family members complete transparency and peace of mind. 

We work with each customer to create a detailed care plan which outlines their bespoke service and provides a weekly cost.

Some customers are entitled to assistance with the cost of their care either from our local Social Services or via other Government grants. Don't hesitate to reach out regarding fee assistance - we are delighted to offer our guidance.  

Your bank's direct debit guarantee ensures you are fully protected. We will send you a detailed invoice on a fortnightly basis. 

Our offices are normally open from 8.30am to 5pm Monday to Friday. Aside from this, we operate an out-of-hours emergency service which is manned from 7am to 10pm, 365 days a year. The number for your out-of-hours "On Call" service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care. 

Bluebird Care is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are also full members of the United Kingdom Home Care Association (UKHCA). Both of these bodies have standards which set out how we should operate. We also carry Public Liability insurance (£10million).