Meet the team

David and Maria

Franchise Owners

David and Maria  are long-time residents in East Twickenham.  David is a native Scot and Maria is from Liverpool: we’re well known all over Richmond as we’re keen cyclists and it’s our preferred method for getting around! We both worked in IT for many years where David held senior management posts and Maria worked as a trouble-shooting consultant.

Our decision to join Bluebird Care came following our own personal experience of our parents getting older. It’s not easy for ‘the sandwich generation’  to juggle a busy job, a growing young family and older relatives who need help with living day to day, especially if, like us, you live some distance away.  We looked, unsuccessfully, for a caring, reliable, agency that could help out with the day to day tasks that our parents were finding less easy to manage.  At the time (over 12 years ago now) we identified that there would probably be plenty of people like us, with careers and families elsewhere, whose parents are still living in Richmond Borough. Also, as we’re getting older ourselves, we started to wonder what would be in place here when we get to the stage where we need a little help!

We’d come across Bluebird Care when we were doing our searches: we recognised that they hold many of the same values as us. We decided to join them and provide a service in Richmond that we would want for ourselves and our families and we’ve spent the past years working hard to provide what we believe is the highest quality service at a reasonable price. We’re very proud that we have gained an unequalled reputation with the healthcare professionals and third sector organisations across the borough through working closely with them to provide the best and most appropriate support for our customers, time after time.   During this time we’ve also managed to recruit and employ a fantastic team – hard working, trustworthy caring and professional. Most of our careworkers live in or around the borough – providing that extra bit of local knowledge that makes all of the difference.

it was a big change for us, moving from high tech industries where people often take second place. We love working in Social Care, with passionate, caring, involved people with the opportunity to make significant change for the better in peoples’ lives every day. You could say, we're hooked !

Tony

Care Manager

I have worked in the care proffession since 1993 . I began by supporting people with learning disabilities, but in 2013 began specialising in home care with Bluebird Care, Wandsworth, as their registered care manager. After a move away from London I am very pleased to be home in London again and managing a superb carer and office team with Bluebird Care in Richmond and Twickenham.

As care manager my job is to support the whole team to provide the sort of service you would want for yourself or your loved one. Supporting a team means our carers are receive up to date training, feel and are supported, and develop their personal careers too.

I am also here for you which means if you just want to discuss anything with a manager and carer with many years of  experience, or you you have any concern or challenge which you want me to listen too, then call me or ask me to visit you.Covid 19 has changed many things but with a mask and safe distaning we can still visit and talk ! Human contact should never be under estimated

Away from my proffessional life my wife and I love exploring London and visiting our children and grandchildren.

Please be in touch if you wish

Tony

 

 

 

Tamara

Deputy Care Manager

My life has been a journey . I started in beautiful New Zealand a country I am very proud of and eventually moved to London .

After a career in hospitality I became a carer with Bluebird Care Richmond and Twickenham and am now proud to be the Deputy Manager in the same branch  overseeing a superb care team and first rate office team.

I have specialized in supporting our Customers who have complex care needs often involving a number of medical and community specialiststs to make sure that our Customers lead lives of quality even when living with considerable challenges.

It matters to me that I not only make a positive difference to the lives of our Customers but also the lives of their friends and family's too. Through sharing  my knowledge and  experience with Customers and their families I am able to help people navigate their way quickly through the world of care to ensure access to the right support and services.

I enjoy travelling, especially through Europe, spending time with family and friends, watching the odd game of football  and spending time in my garden. 

I look forward to hearing from you.

Tamara

Kelly

Office Operations Manager

After a successful career in retail management I moved to Bluebird Care Twickenham and Richmond to lead our recruitment and media teams. I am responsible for making sure our Customers and their friends and relatives have up to date information about all of our services . I can also support our Customers to use Zoom so that you can see a friendly face when you contact us. Please have a look at our Facebook, Instagram or Twitter page, links below. 

Excellent home carers are gold dust . I mine for gold everyday looking for the carer who will make our Customer's lives a more fulfilled and happier experience. Thats why I recruit carers who not only provide the care and support you require but can talk and chat and laugh too or just be quiet , whatever suits you !

I love my work because I know I am making a positive difference to people's lives which means everything to me.

I enjoy films from the 80's  and love a healthy walk with my family and friends and two dogs dog.

Please call if I can be of any help to you or you want to know more about a career in professional care.

Sophie

Customer Care Manager

I am a Customer Care Manager . It is a title I could not be more proud of. I have the privilige of meeting potential Customers who want to use our services and then stay with those Customers during their journey with us. Getting to know the Customers  whose care and support I manage enables me to bring a genuinely personal touch to every customer's service. 

I am pleased to say that before becomming a Customer Care Manager I worked both as a carer and a care supervisor. The skill involved in delivering excellent care should never be under estimated and having supported people personally I bring experience when I visit you or your loved one and we plan care and support together.

I manage a team of brilliant carers in the Richmond area and together we try to make sure that the service you want is the service you get with pleasant surprises a long the way. If you need support to manage any of life's challenges or would just like some company to chat with, or pursue your hobby with, then call me.

I am a mum with a non- stop son and together we love to explore new places. 

I look forward to meeting you !

Sophie

Virginie

Customer Care Manager

I  cared for my late husband, whilst raising our children for 5 years, he had neuropathy a type of motor neuron disease. This was my personal introduction to the world of care. After his death, I needed to work, so I became a professional carer and now I am a Customer Care Manager with an experienced and very caring team working in Richmond and Twickenham. I am privileged to do so. I am also happy to boast that I was great British Care Awards carer of the year in 2015 for Greater London and a national finalist . 

I meet new Customers , help them and their friends and relatives decide what is the right kind of care needed, and then I make sure that the carers delivering the service understand exactly how to provide that care. Sometimes people think that home care is commonsense.The reality is that to support another human being to lead a life that maintains their self respect and empowers them to retain as much independance as possible, involves learning and training aswell as the right personality. 

I have developed specialisms in mobilty, transitioning , bed care management, and dementia care.I am lucky to work with Tamara, Sophie and Tony, together we  always bring expertience and qualified support to any care situation.

I like going for a walks to boost my energy  and and love going out for a meal with my children and family.There is always a new place to explore in London. I go to church every Sunday and  meditate daily .

If you think I can be of help to you then please do not hesitate to contact me.

Virginie

 

 

Page 1 of 2