Meet the team

Who We Are

Mo Fazal


With over 8 years management experience, working for one of the country’s largest banks. This has provided me with a wealth of knowledge & experience in client management, business, and process improvement. I look forward to providing outstanding, well trained, compassionate staff who are committed to promoting independence and delivering quality care, whilst becoming a leading employer for staff fulfilment and provider of choice within the area.

Tracy Heaven

Registered Care Manager

Tracy has over 10 years’ experience in the care industry, starting out as a support worker working with adults with Autism and progressing up through the levels from carer to coordinator to assistant manager to the position she is in today. Due to such extensive and well-rounded experience Tracy can communicate at all levels and is able to take an empathetic yet objective approach and see things from all perspectives, this enables her to build strong working relationships with both our carers and customers. Tracy is a strong advocate of providing individual bespoke care, as she has first-hand experience that a one size fits all approach doesn’t work. Tracy is extremely passionate about individuals receiving the right care at the right time, and it being delivered to a high standard. She enjoys training and supporting carers to achieve their full potential, helping them to develop personally and professionally so they can provide the best possible service to the people we support.