Customer feedback highlights the importance of compassionate, respectful and reliable care at home, with every respondent satisfied with the service they receive.
Bluebird Care Stamford, Rutland, Peterborough & Oundle is celebrating positive results from its latest customer satisfaction survey, with 100% of respondents saying they are satisfied or very satisfied with the care and service they receive.
The survey achieved a 50% response rate, giving customers an opportunity to share their experiences and help the local team understand what is working well and where there may be opportunities to improve further.
The results highlight the importance customers place on the quality of their care, the relationships they build with their Care Experts and the reassurance of receiving support from people they trust.
Among the key findings, 100% of respondents strongly agreed or agreed that staff treat them with dignity and respect at all times. Meanwhile, 97.5% said staff treat them with kindness and compassion and are always caring towards them. The same percentage – 97.5% – strongly agreed or agreed that they feel safe with Bluebird Care staff, highlighting the importance of trust and reassurance when receiving care at home.
Leisa MacKenzie, Director of Bluebird Care Stamford, Rutland, Peterborough & Oundle, said:
“We’re really pleased to see such positive feedback from our customers. Feeling safe, respected and cared for is fundamental to the support we provide, and it means a great deal to know that customers recognise these qualities in our team. We’re grateful to everyone who took the time to share their experiences, as their feedback helps us understand what matters most and where we can continue to improve.”
The survey also reflected confidence in the skills and professionalism of the team, with 95% of respondents agreeing that Bluebird Care staff are competent and well trained.
Reliability and communication were also highlighted. A total of 94.9% of customers said their Care Expert arrives at the agreed time, while 92.5% agreed that Bluebird Care Care Experts and managers take the time to listen to them.
Alongside the figures, customers shared comments that reflect the personal impact of good care and the relationships that develop through regular visits.
One customer described the team as: “They are kind, compassionate, professional and caring.”
Another highlighted the importance of maintaining independence and building relationships, saying: “They maintain my dignity and also provide friendship and companionship.”
A further customer summed up the difference their care makes by saying: “The carers I have met have always left me feeling happier.”
For Bluebird Care, feedback like this is an important part of ensuring support remains centred on each individual. While the results are encouraging, customer feedback also helps the team identify where communication, reliability and the overall care experience can continue to be strengthened.
Bluebird Care Stamford, Rutland, Peterborough & Oundle provides personalised care and support to people in their own homes, helping customers maintain their independence and continue living life in the way they choose.