Meet the team
Leisa is a Director of Bluebird Care (Peterborough & Oundle). Leisa jointly owns and manages Bluebird Care (Peterborough & Oundle) with Tim. With over 10 years' experience in Sales & Sales Management her roles have relied heavily on providing high quality customer service to all customers which she continues to be passionate about.
Determined to bring her passion about customer service to the business ensuring excellent care is provided and experienced by all of our customers.
It is very exciting to have an opportunity to impact on the care provided to older people and people living with a disability. We pride ourselves on offering good old-fashioned service. Nowadays, it is common for people to stay in their own home for as long as possible. Our high quality services can help them achieve this. We are delighted to be able to offer the highest quality care to those in need of care in the Stamford, Rutland and Peterborough areas.
Director, Tim Carey, worked extensively in the international printing industry, working in Asia, Europe and the USA as a Sales Director for 17 years, gaining a wide and varied wealth of sales, marketing and management skills.
After suffering a accident in 2009, in which Tim broke his neck and dislocated his spine, Tim underwent several months of rehabilitation where by the care he received was a contributing factor in regain the full use of his mobility.
The ability to gain access to and receive high quality care, be it for physical disabilities or mental issues and illnesses, is crucial to people being able to led full and productive lives, Tim understands firsthand the impact this has and how beneficial it is.
Together with Leisa, Tim is passionate about delivering the highest quality of care to all their customers and making a positive impact on their lives.
Having had our own personal experiences of finding and using care, we know just how important it is to find good quality care, that is personal to you. Ensuring your understand the needs and wants of your customers is paramount to delivering a quality care service, and that’s exactly what we do. Ensuring that each customer is treated as an individual understanding the customer’s needs, wants and their objectives in receiving care. We believe in treating each customer with courtesy and recognizing their own likes and dislikes. This belief ensures that our customers get the care they need and ask for. We chose Bluebird Care as we firmly believe in the company’s ethos, values and views on how care should be provided and the basics of high quality customer service. We are here to provide the highest, most dignified, and professional service that our customers require, want and need.
Registered Care Manager
As registered care manager, Michelle has ultimate responsibility for the interests and well-being of all our customers and staff, in addition to the efficient day-to-day running of operations here at the Bluebird Care Peterborough & Oundle office. Michelle is also responsible for recruiting the best care staff to join our award winning team as well as managing and upholding our excellent home care services for our customers. Michelle oversees our training programme and ensures regulatory CQC compliance across our whole service. Michelle has risen through the ranks since starting here at Bluebird Care in 2014, as a Care Assistant, then achieved promotion to Senior Carer and then and Care Supervisor roles before taking up the role of Care Manager in September 2017.
Michelle has over eight years of experience and knowledge in care and was inspired to choose this as a career after working with mental health support.
Community Care Manager
I have worked in the health and social care sector for over 10 years mainly with dementia care but my experience is varied covering many other aspects of care including:
- Learning Difficulties
- Challenging Behaviour
- End of Life Care
- Palliative Care
- Lewy Body
At times this is has been a very challenging job however it is also a very rewarding job knowing that we are there to care for these vulnerable people. My passion for this job began when my grandma was diagnosed with Alzheimers she was known as the ‘spitfire’ she was quite a volatile person with a big personality I was at the time in a job that I was not happy in working with a child with behaviour problems I would see my grandma who would hit out at me I knew she wouldn’t be doing this if she didn’t have this condition but most of all I had the upmost respect for this lady who was in the Second World War and fought for our country. I have since listened to many a war story.
I am responsible for carrying out customer assessments, implementing care plans, risk assessments, medication audits, booking and ordering and administering, running dementia unit, liaising with various professional bodies, working with Independent Living Team.
Attending MDT meetings and reviews, CPN reviews, Social Service reviews, GP/OT’s/D/N meetings/reviews, hospital and solicitor meetings.
I hold an NVQ 3 Health and Social Care and NVQ 2 Team Leading, I am currently studying for my NVQ 4 in Health & Social Care.
Community Care Manager
Michelle has worked for Bluebird Care Peterborough & Oundle since 2016, originally based joining and entering as new to care, Michelle joined as a Care Assistant. Michelle and Bluebird Care were quick to realise that care was her vocation, and so Michelle has journeyed quick through the Bluebird Care career journey, promoted Senior Carer, where she successfully mentored her colleagues and supported complex customer, then to Community Team Leads, assessing and supporting colleagues in care competency, reviewing care and ensuring standards in the field. Michelle gained a further promotion to Community Care Manager in May 2018. Michelles experience and knowledge of Community Care together with her reliability earned her several promotions to her current role.
Michelle describes her role as:
To ensure all of our customers (new and existing) receive the best service and care. I work with the customer, their family or representatives to create tailored care packages and to support our Care Team to be the best they can.
Abby joins our Care Co-Ordinating Department. Abby is responsible, for co-ordinating and planning our customer care calls and in turn, rosters, ensuring high quality care and service is delivered to all.
Abby takes responsibility for our customers and members of our Care team in Stamford and Rutland.
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