Meet the team
Bluebird Care Northumberland South is led by Wah Akram. Wah started delivering homecare in Northumberland South to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Wah’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
I have lived and worked in the area all my life, gaining almost 20 years experience at all levels of customer care.
I decided to move into the care sector as I want to make a real difference to the lives of the people living in the community. Bluebird Care was the obvious choice for my business as I believe passionately in our mantra ‘a good old fashioned service'. When considering a care provider for my own loved ones, I would expect nothing short of the level of care which I would provide myself. Here at Bluebird Care we aim to deliver exactly that.
So how do I plan to ensure this? In the first instance by only recruiting carers and office staff who share the same ethos as Bluebird Care, and then providing excellent training and support. Staff retention, enabling continuity of care, is key for any care provider. This can only be achieved by a team, working in an excellent environment, where every member is encouraged to continually strive to be the very best at what they do.
I believe people should have the opportunity and support to remain in their own home, and that this is now a real alternative to residential care. From the very first contact we will aim to make the care process as simple and user friendly as possible. The wellbeing and sense of security for all of our customers is the mutual goal.
I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high quality care, with a person centred approach, to meet the needs of all of our customers.
I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.
I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.
In my spare time I enjoy spending time with my family and grandchildren.
During my working life I started off as a staff nurse in a mental health hospital. I have been a carer for the past 15 years after my family grew up.
I started working with Bluebird Care as a care worker and I have been promoted to a supervisor which I thoroughly enjoy. My role is to mentor the care workers and ensure customer satisfaction by completing customer reviews.
I enjoy shopping, eating chocolate, dancing and socialising. I enjoy spending my spare time with my family.
I started working within the care industry after leaving college at the age of 20. I have worked in many different parts of the care industry from childcare, adult care to live in care nationwide.
I started working for Bluebird Care as a carer which was a role I really enjoyed. After several months a position became available as a coordinator and I was able to move into this role. This has allowed me to further my career in the care industry in a role with allows myself to have contact with all customers and carers with the aim to help deliver the highest quality of care.
Outside of work I enjoy reading and going for long walks on the beach with my partner.
I started employment at Bluebird Care having wanting a change in careers from my previous employment, the opportunity to work in an office and expand my knowledge in finance and administrational tasks was something that interested me.
From my time at Bluebird Care I have completed my Level 2 in Business finance and I am currently working towards my level 3. I would say I have a good connection with all staff and customers as I am often the first point of contact for anyone wanting to contact or visit the office.
Outside of work I like to socialise with my friends & family, I also like to watch & play football as much as possible.