Meet The Team
Welcome to Bluebird Care North Tyneside & North Northumberland's Meet the Team page.
Get to know a little more about the team working hard behind the scenes insuring we deliver the best quality and most reliable home care in the region. Home care is our passion and at Bluebird we are always striving to deliver a best-in-class service to all of our lovely customers. Together with our fantastic team of carers, our head office team are constantly working together to maintain our exceptionally high standards of home care.
Bluebird Care North Tyneside is led by Julie McLellan. Julie started delivering homecare in North Tyneside to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Julie’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.
"Being the owner of Bluebird Care North Tyneside & North Northumberland brings me so much joy. My aim is always to use my extensive experience in delivering high quality customer care in order to achieve high levels of customer satisfaction."
"I am passionate about providing the best quality care and ensuring that the care delivered meets all the needs of the customer and their families."
Prior to setting up Bluebird Care, Angus spent 25 years working in the NHS and in private practice. His clinical background and senior management experience has mainly been in the delivery of care services to older people living in the community. This experience helps him support the Bluebird Care Team to navigate the complex pathways of health and social care services. Angus has dedicated his working life to improving care services and always strives to ensure that the best care is given all of the time.
Since setting up Bluebird Care in 2013 with his wife Julie; they have both worked to develop an excellent customer focused service to clients in North Tyneside and North Northumberland. Angus is extremely proud to be part of the Bluebird Care family.
- Worked in Social Care for over 20 years.
- Registered Manager for 8 years.
- Experience working with people with Learning Disability, Mental health, Autism.
- Michelle commenced with Bluebird January 2022. "I am settling in well to my new position and learning something new every day. Everyone been so welcoming. We have an exciting future together and I look forward to meeting you all."
"I have many years' experience in the care sector, I started my career as a support worker, this entailed supporting people with learning disabilities in their own homes, I was then promoted as a support broker, this entailed managing people’s personal budgets and the recruitment of personal assistants, I was then promoted as deputy manager where I managed1 supported living home, then I was promoted as a team manager where I managed 3 supported living homes, managing staff and ensuring that customers were provided with a high quality service. I was responsible for budget control, quality assurance, Rota’s and compliance.
I feel it is vital that we offer a very personal service to each of our customers and that we provide high quality care to people in their own homes.
I ensure this happens by recruiting the right people as our care workers. I always look for people who are passionate about caring and helping others and who are interested in undertaking the training to enable them to develop their role within Bluebird Care; to ensure that they provide the best possible care.
I am now the registered manager with CQC, I am responsible for all operations within Bluebird Care North Tyneside. I am also responsible for all staff training for our team, along with all the essential training that is required to be able to perform the duties of a Bluebird Care care worker. I also ensure that all staff have access to study for their NVQ in Health and Social Care and any additional training which will help them in their role.
I hold a Diploma in Health and Social Care, I hold level 2,3,4 I also hold a level 3 in Leadership & Management, I am currently working towards my Level 5 in Care Management.
I have completed many courses in the care sector covering all aspects of Safeguarding, Medication, Mental Capacity Act, DOLS.
I have also completed Train the Trainer courses in the Principles of Safe & Appropriate Handling of Medicines level 1 & 2 and Train the Trainer in the Moving and Handling of People."
"I have worked at Bluebird Care as the Accounts Administrator since July 2018 whilst working towards my Association of Accounting Technicians qualification. My role involves the invoicing, paying suppliers, calculating wages, ordering PPE and office stationary and other office duties."
"Prior to joining the Bluebird Care Team I spent time working in Customer Service and I feel that this has also stood me in good stead for my role here, where providing the best service to our clients is of the utmost importance to us all. I take great enjoyment and job satisfaction in my role knowing that we are providing an excellent service to our clients enabling them to stay in their own homes and providing peace of mind to their families."
"I have 10 years experience in care and began my journey with Bluebird Care in February 2020 as a Support Supervisor. I completed my NVQ level 3 in health and social care whilst I was on maternity and I am now looking forward to progressing with my training in practice."
"I have been out in the local community delivering high-quality care to our customers whilst also conducting reviews to ensure our customers are happy with their care and care plans are up to date. I am very passionate about delivering a good standard of care and going above and beyond for my team and my customers."
"As part of my role, I complete spot checks, medication observations and supervisions with Care Assistants. I thoroughly enjoy my role with Bluebird Care and can't wait to see what the future holds."
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