Meet The Team

Julie McLellan

Director

Bluebird Care North Tyneside is led by Julie McLellan. Julie started delivering homecare in North Tyneside to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Julie’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

"Being the owner of Bluebird Care North Tyneside & North Northumberland brings me so much joy. My aim is always to use my extensive experience in delivering high quality customer care in order to achieve high levels of customer satisfaction."

"I am passionate about providing the best quality care and ensuring that the care delivered meets all the needs of the customer and their families."

Angus McLellan

Director

Prior to setting up Bluebird Care, Angus spent 25 years working in the NHS and in private practice. His clinical background and senior management experience has mainly been in the delivery of care services to older people living in the community. This experience helps him support the Bluebird Care Team to navigate the complex pathways of health and social care services. Angus has dedicated his working life to improving care services and always strives to ensure that the best care is given all of the time.

Since setting up Bluebird Care in 2013 with his wife Julie; they have both worked to develop an excellent customer focused service to clients in North Tyneside and North Northumberland. Angus is extremely proud to be part of the Bluebird Care family.

Lisa Souley

Care Manager

"I started my career in the care sector as a support worker and progressed through all of the ranks which has lead me to my current position as Care Manager at Bluebird Care North Tyneside & North Northumberland. My roles have varied greatly over the years, starting from supporting people with learning disabilities in their own homes, managing personal budgets and recruitment of personal assistants, managing multiple supported living homes and staff, budget control, quality assurance, rotas and compliance. I believe that all my experience in the care sector allows me to do my job with confidence and complete professionalism."

"I feel it is vital that we offer a very personal service to each of our customers and that we provide high quality care to people in their own homes. I ensure this happens by recruiting the right people as our care workers. I always look for people who are passionate about caring and helping others and who are interested in undertaking the training to enable them to develop their role within Bluebird Care; to ensure that they provide the best possible care."

"I am now the registered manager with CQC and I am responsible for all operations within Bluebird Care North Tyneside & North Northumberland. I am also responsible for all care worker training and I provide all of my team access to study materials to achieve their NVQ in Health and Social Care."

"I hold a level 4 Diploma in Health and Social Care as well as a level 5 in Leadership & Management. During my time at Bluebird Care I have completed many courses in the care sector covering all aspects of Safeguarding, Medication, Mental Capacity Act, DOLS. I have also completed Train the Trainer courses in the Principles of Safe & Appropriate Handling of Medicines level 1 & 2 and Train the Trainer in the Moving and Handling of People."

Paula Oumaouche

Care Coordinator

"I have over 20 years work experience in both residential and domiciliary care and joined Bluebird Care North Tyneside in January 2013 as a Care Support worker. I love every aspect of my role. Getting to know customers and their families and delivering high quality care, as the Bluebird Care ethos, is very important to me and with it brings great job satisfaction."

"I was promoted to Senior Carer then to Team Leader in 2014 and recently have been promoted to my current role as Care Coordinator. I hold a NVQ2 and NVQ3 in Health and Social Care and I am currently working towards my NVQ3 in Management."

"In November 2014 I represented the North East in the Great British Care Awards and went on to win The Dignity In Care Award. I love being part of the Bluebird Care family and look forward to the years ahead."

Anne Jordan

Administrator

"For 30 years before joining the Bluebird Care Team, I worked as a Senior Secretary for one of the best known Building Surveying Practices in Newcastle.  It was a very busy environment but I felt myself starting to get bored and felt I needed a change."

"Although I had not worked in the Care Industry before, I spent a great many years caring for my mother who suffered with dementia. When the position came along at Bluebird Care, I thought it would be a great opportunity to give something back to the community as I felt I would have a great amount of empathy with both clients and their families."

My role at Bluebird Care involves the day to day administration within the office and I also assist the Care Manager with recruiting of new care workers. I have loved getting to know the customers on a day to day basis and feeling part of a team who have the customer’s best care at heart. I am thoroughly enjoy my role at Bluebird Care and look forward to what the future holds!"

Diane Sutherland

Accounts Administrator

"I have worked at Bluebird Care as the Accounts Administrator since July 2018 whilst working towards my Association of Accounting Technicians qualification.  My role involves the invoicing, paying suppliers, calculating wages, ordering PPE and office stationary and other office duties."

"Prior to joining the Bluebird Care Team I spent time working in Customer Service and I feel that this has also stood me in good stead for my role here, where providing the best service to our clients is of the utmost importance to us all.  I take great enjoyment and job satisfaction in my role knowing that we are providing an excellent service to our clients enabling them to stay in their own homes and providing peace of mind to their families."

Page 1 of 2