CQC Inspection Rating

Published: 22/05/2019

Bluebird Care (Bradford North) recieves overall rating of Good for the recent inspection on the 13th, 14th,15th, 16th and 17th March 2017

The inspection took place between the 13th and 17th March 2017 and was announced. At the pevios inspection in February 2016 the service was found to be in breach of legal requirements regarding medicines management and good governance. At this inspection we saw improvements had been made and the service was no longer in breach.

Bluebird Care (Bradford North) provides a wide range of home care services and support to older people who live across the Bradford local authority area. Their headquarters are located within the town centre of Shipley. On the day of our inspection 57 people were receiving the regulated activity of personal care.

A registered manager was in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People we spoke with told us they felt safe with the care and support provided by the service. Staff had received safeguarding training and understood how to keep people safe. Risk assessments were in place and appropriate to people's needs. Accidents and incidents were monitored and appropriate actions taken as a result.

Medicines were safely managed and any issues dealt with promptly.

Most people we spoke with were positive about the service and told us staff generally arrived when they should and stayed for the correct amount of time. People particularly commented on the accessibility and responsiveness of the management team.

Sufficient staff were employed to ensure people received a reliable and consistent service. Robust recruitment procedures were in place and staff received appropriate training to allow them to provide effective care and support.

The service was acting within the legal framework of the Mental Capacity Act (MCA). People told us they were supported to make choices about their care and support and information about supporting people's choice was documented in people's care records.

People told us staff were kind and caring and supported them to maintain as much independence as possible. Staff knew people well and most staff told us they supported the same people which allowed them to build good relationships and maintain consistency. This was confirmed by people we spoke with.

Electronic care records contained information on people's likes, dislikes and preferences. However, further detail would enhance the personalisation of these.

Complaints were taken seriously by the service. Any complaints received were documented and investigated to provide people with an outcome. Complaints were analysed for lessons learned. People's health care needs were met and we saw liaison took place with a variety of health care professionals such as GPs, district nurses and social workers.
Robust systems were in place to assess and monitor the quality of the service. A range of tools were used to drive improvements.

People and staff were mostly positive about the management of the service and told us they were approachable, responsive and caring. The management team was pro-active and open to ways of improving the service.
People were involved in the running of the service through meetings, reviews, surveys, social gatherings and a regular newsletter. Most people told us they listened to by the service. Staff attended regular meetings and completed an annual survey.

You can ask your care service for the full report, or find it on our website at www.cqc.org.uk or by telephoning 03000 616161