We are delighted to announce that we have received our latest Care Quality Commission (CQC) report following their recent inspection in September.
We are delighted to announce that we have received our latest Care Quality Commission (CQC) report following their recent inspection in September.
The CQC are an independent regulator of health and social care services in England who monitor, inspect and regulate services to make sure they are meeting fundamental standards of quality and safety.
Our recent inspection was carried out on 9th and 11th September and we are happy to say that we received an overall rating of ‘good’. Throughout the report we received some lovely feedback from our customers. Here are a selection of some of the comments made by our customers:
We've only started using them recently, but we're really very satisfied…they helped with all the medicines. I feel very safe with them."
We have lots of experience with other agencies and we can say that Bluebird is the best so far – very well organised. They never send a new carer on their own, there's always a supervisor for the first few visits to make sure everything is ok."
They are the best care agency we've ever had. Their people are well trained, regular and we get on well with all of them. The carers are very good at everything they do."
The agency and the carers are both absolutely marvellous. They are very good, very kind and very observant. One of the carers noticed that my leg was deteriorating and they phoned the office and had the district nurse come round … they do escalate medical things to the district nurses quite quickly."
I've lost my confidence to go out, and the carers are helping me to build up my confidence again."
Commenting, Director of Bluebird Care Mid Essex, Tracey McCormack said:
We are very pleased with our latest CQC report and continue to be extremely proud of the high standards of care our team provides to our customers every day.”
Visit the Care Quality Commission website to find out more information about how they regulate health and social care in England.
View our full CQC report.
