Meet the team
Meet our care team, at the heart of the Merton community
Every day, our team has one aim: to provide trusted home care and live-in care that helps customers feel supported and comfortable at home. With the right training, experience and guidance, our care professionals provide personalised support for customers and families throughout their care journey.
Jay Patel, Director / Registered Manager
Jay Patel founded Bluebird Care Merton in 2012 with a clear vision: to provide compassionate, personalised care that empowers individuals to live independently in their own homes. With a background in leadership and a passion for community service, Jay was driven to create a care service that combined professionalism with a personal touch. "When I started Bluebird Care Merton, my goal was simple – to bring genuine care into people’s homes and improve their quality of life," Jay shares. "Merton holds a special place in my heart because it’s where I’ve seen the incredible strength of community spirit. It's more than just a place to work; it's where I’ve built relationships that go beyond business." Since its inception, Bluebird Care Merton has grown to become a trusted provider, known for its dedication to enhancing the well-being and quality of life of those it serves in the local community. "I’m proud to serve Merton, where the connections we build truly make a difference, not just in care but in how we support one another as a community."
Leading your care journey
Our care team
The team leading the customer experience and managing our teams, ensuring care is coordinated effectively and our care professionals have the support they need to deliver high-quality care. From overseeing daily operations to maintaining standards of care, they help ensure every customer receives personalised support tailored to their needs.
Our team profilesThe team leading the customer experience and managing our teams, ensuring care is coordinated effectively and our care professionals have the support they need to deliver high-quality care. From overseeing daily operations to maintaining standards of care, they help ensure every customer receives personalised support tailored to their needs.
Martine Gillfillian
Assistant Registered Manager
Fiona Hutchison
Lead Coordinator
Lynne Tomkins
Lead Supervisor
Jacinth Miller
Quality Assurance Lead
Helping our teams deliver great care
Our support team
The team helping to keep our care services running smoothly, from supporting our care professionals and welcoming new team members to engaging with the local community and managing the essential processes. Their work helps ensure our customers and care teams receive the support they need every day.
The team helping to keep our care services running smoothly, from supporting our care professionals and welcoming new team members to engaging with the local community and managing the essential processes. Their work helps ensure our customers and care teams receive the support they need every day.
Gavin Field
Lead Trainer
Tayla Gillfillian
Customer Support Supervisor
Kaycee McLean
Community Engagement Officer
Ruchita Patel
Finance Manager
Here when you need us most
After Hours Call Support Team
Our after-hours call-support team provides reassurance when you need it most, ensuring customers and families can access support outside of normal office hours. Their guidance helps ensure questions are answered and support is available whenever it is needed.
Our after-hours call-support team provides reassurance when you need it most, ensuring customers and families can access support outside of normal office hours. Their guidance helps ensure questions are answered and support is available whenever it is needed.
Cynthia Valentine
After Hours Call Support
Chenell Gordon
After Hours Call Support
Abbey Hatton
After Hours Call Support
Sharing knowledge and experience
Mentors
Our mentors play an important role in supporting our care professionals, sharing their experience and helping maintain the high standards of care our customers expect. Through guidance and encouragement, they help our teams continue to grow and develop.
Our mentors play an important role in supporting our care professionals, sharing their experience and helping maintain the high standards of care our customers expect. Through guidance and encouragement, they help our teams continue to grow and develop.
Jennifer Mason
Mentor
Fatema Khanam
Senior Care Expert
Nikita Chloe Thain
Senior Care Expert
