Meet the Team Market Harborough & Oadby
Meet the Bluebird Care Team in Market Harborough & Oadby
At Bluebird Care Market Harborough & Oadby, each member brings unique expertise, and a genuine passion for delivering exceptional care. From our dedicated care assistants, to our experienced office management team, we are united by a common goal: to provide compassionate and outstanding support at home. Below, you’ll find more information about the people who make Bluebird Care so special.
Meet the team
Meet our office team - the people at the heart of everything we do
Trusted home and live-in care across Market Harborough, Oadby, Kibworth and the villages around Wigston. Rated Good by the CQC. Call today for a free care assessment.
Contact UsTrusted home and live-in care across Market Harborough, Oadby, Kibworth and the villages around Wigston. Rated Good by the CQC. Call today for a free care assessment.
Ami Parmar - Director
Ami Parmar is Director of Bluebird Care Market Harborough & Oadby, with overall responsibility for the standard of care delivered. Ami's own experience arranging care for a family member led her to establish the business, and she leads a team of Care Experts with a focus on trust, respect and treating care as a relationship rather than just a service. Under her leadership, the office is known for it's focus on a high standard of care as well as transparent, fair pricing, with no hidden fees.
Justine - Registered Manager
Justine is the Registered Manager for Bluebird Care Market Harborough & Oadby, overseeing care standards and making sure every care plan is followed properly. She is also the CQC Nominated Individual for Market Harborough & Oadby, with direct responsibility for the quality and safety of care delivered. Under her watchful eye, our Care Services are rated Good by the CQC. Justine works closely with the local team of Care Experts to keep standards consistent, whether that's through training, care plan reviews, or simply staying closely involved in how care is delivered day to day.
Sarah - Field Care Supervisor
Sarah's role as Field Care Supervisor involves overseeing the quality and consistency of care delivered in customers' homes, acting as the link between the Care Experts on the ground and the office-based team. This typically includes spot-checks and observed visits, reviewing and updating care and support plans, carrying out risk assessments, and introducing new Care Experts to customers before care begins. Sarah is hands-on in this role, helping to make sure the standard of care agreed in each customer's plan is being delivered day to day.
Veticana - Care Coordinator
Veticana's role as Care Coordinator for Bluebird Care Market Harborough & Oadby, involves matching Care Experts to customers and managing the day-to-day visits, making sure every customer is seen by the right person at the right time. This typically includes handling schedule changes and setting up rotas for new customers coming on board. Veticana is often the first point of contact for customers and families getting in touch with the office, and works closely with Sarah, our Field Care Supervisor and Justine, our Registered Manager to keep everyone up to date. It's a coordinating role at the centre of the team, helping make sure care runs smoothly day to day.
Bluebird Care Market Harborough & Oadby
More of the team behind Bluebird Care
Our wider team plays an important part in making sure customers, families and Care Experts feel supported. Meet a few more of the people who help keep everything running smoothly across Market Harborough, Oadby and the surrounding areas.
Our wider team plays an important part in making sure customers, families and Care Experts feel supported. Meet a few more of the people who help keep everything running smoothly across Market Harborough, Oadby and the surrounding areas.
Lily - Field Care Supervisor
Lily joins us with previous care experience, having worked as a Care Support Worker in assisted living, supporting service users with learning disabilities and autism. She has also previously worked in home care with Age UK. Here are a few words from Lily: “When I’m not supporting customers and clients, I spend my spare time caring for my horse or spending time with my 1-year-old dachshund puppy. Alongside this, me and my partner have a small holding farm where we have chickens, sheep and hopefully soon some ducks and goats. Animals have a special place in my heart. I love to travel and so far have visited Cape Verde, Türkiye, France and my all-time favourite, Australia.I have also recently taken up running and will hopefully soon be doing some runs for charity.”
Sharon - Field Care Supervisor
Sharon brings 15 years of care experience with her, a wealth of knowledge, compassion and dedication that makes a real difference to the people she supports every day. When she’s not supporting our wonderful customers and staff, you’ll most likely find her out walking her 3-year-old Dalmatian, caring for her rabbit , or spending quality time with her two children (who definitely keep her busy!). Sharon loves travelling and has even walked in the mountains of Nepal, but Canada holds the top spot as her favourite holiday destination (we’re a little jealous of that one!)
Louisa - Senior Carer / Coordinator
Louisa began her Bluebird Care journey as a Care Assistant before becoming a Senior Carer and now moving into the role of Care Coordinator. With years of experience in domiciliary care and HR, she brings warmth and organisation to the team. Loved by both customers and colleagues, she has been a Bluebird Care Awards finalist two years running.
Meeting the team before care begins
Wherever possible, we'll introduce your Care Expert to you before care begins, so you and your family member can meet them and ask questions before anything is booked in. We're also happy to talk through the wider team as part of that first conversation, rather than just naming whoever's been assigned.
Bluebird Care Market Harborough & Oadby
Your Local Care Experts
The team behind Bluebird Care Market Harborough & Oadby is made up of local Care Experts and office staff who know the area, not just the job. Consistency of Care Expert matters to families, and that starts with a stable, experienced team.
Contact UsThe team behind Bluebird Care Market Harborough & Oadby is made up of local Care Experts and office staff who know the area, not just the job. Consistency of Care Expert matters to families, and that starts with a stable, experienced team.
Why the team matters as much as the care plan
Families often tell us that who turns up matters just as much as what's written in the care plan. Care Experts who know Market Harborough, Oadby and the surrounding villages, and who see the same customers regularly, pick up on small changes in a way a rotating team never could. That's why we try to keep the same Care Expert or small group of Care Experts with each customer wherever possible.
Our office staff are also based locally
So any questions you have about scheduling, billing or care plan changes go to someone who already knows your loved one. New Care Experts complete a structured training programme, covering classroom learning and practical scenarios, before working with customers independently, and training continues after that rather than stopping once induction is done. It keeps pace with things like dementia care best practice, so the level of support stays consistent as the team grows.
What happens if your usual Care Expert is away
We keep the number of different Care Experts visiting each customer to an absolute minimum, even when someone's on holiday or off sick. We have enough team members locally to cover these gaps without bringing in an unfamiliar face from outside the area. Anyone covering a visit will always introduce themselves and will already have been briefed on your loved one's care and support plan, so nothing has to be explained from scratch. Every Care Expert carries an identity badge, so you can always confirm who's at the door before letting them in.
How we keep customers safe
Every Care Expert is fully vetted, including an enhanced DBS check, before they're allowed to visit a customer's home. Training covers recognising the signs of abuse as well as day-to-day care, and Care Experts have a duty to report any concerns straight to their manager. If you or a family member ever have a worry about safety, you can raise it with the office directly, and we'll always take it seriously and follow it up properly.
Keeping care plans up to date
Every visit is recorded, either through our electronic care planning system or in the care and support plan kept in the home, so there's always a clear, up-to-date picture of what's happened and what's needed next. Care plans themselves are reviewed regularly, usually every six months or sooner if things change, so support keeps pace with what your loved one actually needs.
If a particular Care Expert isn't the right fit for any reason, let us know and we'll make alternate arrangements. We'd rather sort that out early than have a family struggle on with a match that isn't working.
If you'd like to know more about who might be visiting or living with a family member, get in touch and we can talk through the team and how Care Experts are matched to customers.
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FAQs
