Reassurance at Home
Daily Care and Reassurance for the Whole Family
For one Maidstone family, having regular care in place for their 90-year-old mum provides more than practical support. Daily visits have allowed her to build familiar relationships with her Care Experts, while regular communication with the local team provides reassurance for her family.
My mum, aged 90, receives personal and welfare calls each day and really looks forward to these.
Daily visits to look forward to
At 90 years old, the customer's mum receives daily personal care and welfare calls from Bluebird Care.
Her family explained:
My mum, aged 90, receives personal and welfare calls each day and really looks forward to these.
Regular visits provide practical support while also bringing familiar faces and social interaction into her day.
Over time, the Care Experts supporting her have developed a strong relationship with her.
The carers have built up an excellent relationship with my mum, and we appreciate it very much.
For the family, knowing their mum is comfortable with — and looks forward to seeing — the people supporting her is an important part of their experience.
Care that doesn't feel rushed
One aspect of the care that particularly stood out to the family was the time and attention shown during visits.
They said:
The carers never appear to be in a rush, which is good to see.
When someone receives regular personal care, feeling that they are being treated as an individual rather than simply another appointment can make a real difference.
Care should be shaped around the person, their needs and their routine, while maintaining their dignity and comfort.
Keeping the family informed
Communication is another important part of the family's experience.
They described:
Detailed communication between the carers, myself and the office staff with any worries dealt with efficiently.
For relatives who aren't present for every care visit, good communication can provide valuable reassurance and help everyone involved in someone's care stay informed.
If a concern arises, knowing there is a local team available to discuss it can provide additional peace of mind.
Support that helps the whole family
Home care can make a difference not only to the person receiving it, but also to the people who love and support them.
For this family, the combination of daily visits, trusted relationships and communication has made the service particularly valuable.
They described it as:
An invaluable service, which helps all of us as a family.
Looking for daily home care in Maidstone?
If your mum, dad or another older relative would benefit from regular support at home, our Maidstone team can help you explore the options available.
From personal care and welfare visits to more regular support, care can be personalised around the individual's needs, preferences and daily routine.