Meet the team

Heather Carter

Registered Manager

Heather joined Bluebird Care Lewisham & Southwark in 2018 and has worked in the Care industry for many years, beginning her career as a Care Assistant, before progressing on to become Care Coordinator, Deputy Manager and a Care Manager of another Home Care agency operating in the London area.

Heather’s broad experience has seen her working with people from all walks of life with a range of care needs, including the elderly, mental health, End of Life and people living independently with learning disabilities and Complex Care needs. Her involvement with Complex Care needs ranged from younger children to adults with spinal and brain injuries. Heather has been extremely passionate about all those for whom she has look after and is dedicated to providing a truly first-class Care service.
Since joining Bluebird Care Lewisham & Southwark, Heather has been overwhelmed by the kindness and consideration shown to the agency's customers by its carers. She is proud to be heading up such a committed and high-performing team, and is very much looking forward to taking them to the next level.

Kate Mortimer

Care Supervisor & Deputy Manager

Kate worked at Fortmun & Mason for several years before seeking a more local job as a carer at Bluebird Care Bromley when her daughter started secondary school in 2010. Kate’s customer service skills and “can-do” attitude were quickly noticed and it was not long before she was promoted to Care Supervisor.

After nearly 3 years Kate left to take a position as Senior Carer at a luxury care home in Bexley, South East London, where she managed a team of carers and gained further, valuable insight into the care of vulnerable adults with complex care needs - as well as the management of people!

We’re delighted to have Kate back in the Bluebird Care family, in a new venture where her experience and attitude will be of real benefit.

Kate’s primary role is to carry out assessments, settle new customers into the service and to monitor care that is being delivered, ensuring that it is staying relevant to their on-going needs.

As Deputy Manager she also plays a supporting role to the branch Care Manager, Debbie, in managing the Care Team and ensuring carefully-selected new recruits are given all the support they need to flourish. 

Oana Popa

Field Care Supervisor

Oana (pronounced "Wana") has a degree in Criminology & Criminal Psychology from the University of Greenwich, from which she graduated in 2015. Her career in Care began whilst she was at university, where she was looking for flexible part-time work to fit around her studies.

She quickly learned that being a carer is about more than just giving medication and providing personal care; to her it meant really getting to know her customers, understanding what they need and how to best help them – right down to remembering how they take their tea!

In 2018 she was looking for a new challenge and joined Bluebird Care Lewisham & Southwark in April, which she found to be a very welcoming team and very caring with their customers and with each other.

Oana’s role is to supervise and steer the field-based Care Team, ensuring that the service is being delivered in accordance with best practice, that any training needs are identified and rectified promptly, and that her carers, who are working alone with their customers most of the time, feel well-supported.

The main thing she enjoys about her work is helping her carers to recognise their strengths, overcome their weaknesses and watching them evolve and grow.

Anna Perzanowska


Anna is a part-qualified accountant with an analytical mind and a keen eye for detail. She has several years’ experience in customer-facing roles in catering and retail, most recently with Next, and was once a care worker in her home country of Poland.

Outside work Anna in an intrepid explorer: she enjoys traveling and discovering new places and describes herself as an “extreme planner” – she loves spending lots of time researching and planning every detail of her excursions.

These experiences and characteristics equip Anna very well to undertake her current responsibilities in coordinating the weekly visits of the agency’s customers – her first position of its kind but one in which she is excelling.

Olga Bagaley


Olga was educated in England and South Africa and is currently working to complete her qualification as a CIMA Management Accountant. She is the in-house accountant responsible for the three franchised agencies owned by BenJeMax Limited, the Lewisham and Southwark office holding company, which include the agencies in Bromley and Sevenoaks. Olga has been with the company since May 2014, and this is her first foray into the Care sector.
Having worked in many areas such as Architecture, Security, Interior Design and the Oil and Gas industry, Olga decided it was time to get out of the "Central London rat race" and seek a position closer to home with an easier commute.
She finds Bluebird Care a breath of fresh air! She enjoys working with her Care Sector colleagues and really values her contact with the agencies' wonderful customers with whom she has developed great relationships - even though they only speak to her to pay or query their bills! Olga feels that customers all seem to appreciate the hard work that everyone puts in, and in doing so, she gets a real sense of accomplishment.

Irene Willis


Irene’s working life has been quite varied. She began as an accounts assistant for EMI Records in Hayes, Middlesex. Her career then went from being a secretary to an IT specialist working for Land Rover Leyland and then LASMO Oil and Gas.

She then owned a newsagent shop in Bexhill-on-Sea. After moving to Southend-on-Sea and studying for accounting qualifications, she has worked in an Accounting role since 2002. She moved to Kent and joined Bluebird Care Lewisham & Southwark in the Accounts Department in 2016.
Irene enjoys her interactions with the agency's customers and finds everyone at Bluebird Care Lewisham & Southwark friendly and helpful. It’s a very pleasant place to work.

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