Testimonials and Reviews

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 We continue to be delighted with the Bluebird team of carers who come to Margaret. They are punctual and professionally dressed and, despite having a long and hard day continue to be cheerful. They always try to involve Margaret in conversation - often difficult because of her poor hearing and have done so much to get her standing again - and this despite the hospital saying she would never stand again! Thanks to their contribution the hoist has gone and is replaced by the Sara Stedy, much to Margaret's satisfaction. Even neighbours comment on their punctuality and professional uniform . We are fortunate to have the same team of carers, all of whom are a real credit to the company. We are grateful for their services

Brian S, Husband   Lancaster August '26

Bluebird care have been an absolute breath of fresh air after our previous provider. They stay to the full appointment time booked, their carers are friendly and you can genuinely tell they love their job and are given the allocated time to carry out their duties other than be run ragged from pillar to post. Even the carers we cross who don't care for my FIL always go out of their way to say hello as we pass.
The admin and notification of the allocated carers is sent well in advance of the date and kept consistent where possible to for dementia sufferers, the rapport of a familiar face is always welcomed. I cannot recommend them highly enough and why we are confident increasing the care as the needs progresses to. Thanks!

L M, Daughter-in-law   Lancaster July '26

My brother and I have been using Bluebird care since 2023, they have continuously provided an outstanding level of care, commitment and customer service. They provide such a life line when it comes to caring for our mother, for which we are extremely grateful for.

Adrian F, Son   Lancaster May '26

We have only been working with Bluebird for the last four weeks during which time we've found the help provided by the carers to be excellent. They are punctual, friendly and helpful. The support provided by the office has been excellent too.

M M, Father   Lancaster February '26

The client has been very pleased with the standard of care. The care package was put in place very quickly and has been managed effectively ever since. Regular reviews allow for matters to be dealt with smoothly and effectively. Having a number of individual carers who have shown patience, understanding, encouragement all with good humour has helped in creating a positive environment where my cousin has felt safe and has gained strength physically as well as emotionally. Thank you Bluebird

Paul S, Cousin   Lancaster February '26

We have only recently started using the agency and are pleased with all carers so far. Very friendly and pleasant. So helpful, nothing too much trouble. Constantly checking that all is OK with my son. Punctual and efficient, delighted

Shirley H, Mother   Lancaster January '26

Bluebird Care have been absolutely outstanding in the care of my Aunt.
From day one they were punctual, kind, respectful, nothing was too much trouble for them.
My Aunt has looked forward to there friendly visits daily, where they catered professionally for all of her needs.
I would wholly recommend to anyone to use Bluebird Care as their care company

C W, Niece   Lancaster November '25

We've found Bluebird very good. The carers do all the jobs they are asked to do and are very friendly with my auntie. Bluebird are very caring and have offered walks, coffee mornings etc for my auntie which is just what she needs to get her out socialising.

E W, Niece   Lancaster November '25

As new adoptees of once a week carer-respite home care we have been really impressed with what Bluebird have to offer. Their assessor took us through the initial assessment to the allocation of an appropriate carer for a day a week, to a recent review, all in a helpful, constructive & friendly way. 

We have found the care provided to be excellent, and has allowed me (as my wife's primary carer) to have a day off a week free of worries about how my wife was faring at home. Bluebird came highly recommended to us from a friend who had worked in the care sector for some years (before moving into an NHS role) and her recommendation has been completely vindicated. We are very satisfied & would have no hesitation recommending Bluebird Lancaster & South Lakeland to anyone considering using their services. 

C M, Husband   Lancaster August '25

Bluebird have been providing care for my parents for over five years and during this time they have never let us down. The carers are professional, friendly and respectful. The office staff are also professional and friendly and keep us as a family informed of any changes or concerns they have with my parent's health. I would highly recommend Bluebird for anyone seeking support in their own home. The carers are they provide is second to none and they are flexible if changes are needed to the care or if additional care is needed. Thank you to all the Bluebird team. 

Cath W, Daughter   Lancaster August '25

Very good service for my husband. Carers kind and considerate and nothing is too much trouble. Always ask if there is anything else that they can do for us . They have helped with my husband's progress to the extent that he is now more independent. Office staff have always informed us if a carer is going to be late and have carried out a regular review. Can highly recommend them. 

Brenda S, Wife   July '25

The standard of care and appearance of carers has been very good. Carers are on time, are good with individual clients and have done much to help with a much improved mobility. One is happy to welcome them into your home. Communication with the Supervisor has been excellent and there have been no problems with contacting the office when issues have occurred.

Brian S, Husband   Silverdale June '25

 Professional care from carers and management
Very friendly carers, will always support and go the extra mile
The daily updates are reassuring as I live a hour away from my mother and when the carers are concerned I am always contacted
Many thanks for excellent care

Sue H, Daughter June '25

Bluebird care have been looking after Dad for over a year now. We have had to adjust Dad's needs along the way. I have always found the office very helpful in replying to me about any new tasks required by the The Carers to do for him. I get a prompt efficient reply from the office . Sometimes a note is left for the Carer to do a task for Dad and it is always carried out.
I would recommend Bluebird care to anyone needing help to stay in Thier own home. I have just completed a annual review with a member of staff, this was carried out with care and efficiency to meet Dad's needs, thank you.  

Pam H, Daughter   Morecambe  June'25

Without Bluebird Care, February would have been almost impossible, an accident at home left me with a host of hospital, doctors, physiotherapist appointments, the very last thing I needed, as a full time carer.
My wife requires round the clock help.
Bluebird Care were there for me, always with a smile, having to rearrange there appointments to fit in with my ever changing plans.

Ray Q,  Carnforth Mar '25

I have used Bluebird Care for both a live-in respite care package and afternoons of personal care. My husband suffers from anxiety and poor memory, but the provision of the same carers has reduced stress for both of us and provided a first-class level of care.

Frances C,  Arnside Mar '25

I put in Bluebird Care Package for my mum a year ago, and both myself and my mum are really happy with the care provided. My mum has onset dementia but mainly suffers with severe anxiety and panic attacks so it is really important that my mum sees the same regular carers all the time, which Bluebird provide. Bluebird give me peace of mind and provide a wonderful service.

Julie R,  Lancaster Jan '25

Bluebird Care have been very professional and caring in their approach to my mother in law. The initial assessment was thorough and illustrated that the company understood all the complexities of caring for elderly people in their own homes. They have been very flexible at short notice. I was also impressed by the medical knowledge and observation of the individual who has been involved in the set up of the care plan.

JA,  Yealand Dec '24

Excellent communication with management/fast response.
Timing of carer visits as per schedule.
Cares are compassionate, very friendly, trustworthy. Time permitting, will offer to carry out small extra jobs. Will make time for conversation where possible. Food preparation/presentation very good.

James,  Customer  Morecambe Nov '24

Really happy to have found such a care company who provides an excellent, professional service. Always going the extra mile with a positive ‘can do’ approach. Very flexible, with creative ideas and planning in connection to outings and thorough when it comes to checklists.
Recommend without any hesitation.

Adrian F, Son  Arnside

We have worked with Bluebird for the last two years - first for companionship support and then for live-in care for my mum who has Alzheimer’s. They have excellent, kind staff who quickly work out what Mum needs and how to make her happy and keep her relaxed. My dad was reticent about having live-in care initially but 6 months in, he really appreciates the difference it has made to the quality of their lives and the upkeep of the house. The live-in care coordinator is really supportive and responsive. She is regularly in contact with updates or to discuss any little issues that need to be ironed out. On the rare occasion when the match hasn’t worked out, she has sorted it out within 24 hours which is very impressive. With me living over 3 hours away I feel 100% more relaxed knowing that she is overseeing the care for Mum and that the carers are doing such a good job.

Clare M, Daughter of Live-in Care customer, Carnforth