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About Us

You are here:    Lancaster & South Lakeland   »   About Us   »   Meet the Team
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Bluebird Care

Meet the Team

 

 

Mark Tierney

Registered Care Manager

Mark is an experienced care manager. Having completed a university degree in Deaf Studies, he’s worked a variety of care roles which has given him a wealth of knowledge in all aspects of care and support work.  He’s followed a management route for the past 5 years and now holds a Level 5 Diploma in Leadership for Health and Social Care.
 
Mark is passionate about delivering exceptional person-centred care and is always encouraging the team to go above and beyond to deliver outstanding service.  For example, in one of his earlier roles as Activities Coordinator, he won “Community Project of the Year”. 
 
Mark’s role as Registered Care Manager is to lead and oversee a safe and effective care service, making sure we never compromise on our quality commitment to our customers and their loved ones.  He is totally committed to our development as an exceptional home care service, where the person we are caring for is always at the centre of our focus. 
 
"I’m committed to enabling people to live as independently as possible, and to working with other community services to ensure that we enhance our service, so that we can offer holistic care for people’s ever-changing support requirements.  I get huge satisfaction from seeing positive outcomes to the lives of those who use our services as a result of our efforts.  This is what motivates me in my job.”
 
Mark has worked with a wide range of different support requirements including: Dementia, Palliative Care, Stroke, MS, Learning Difficulties, and Mental Health work.
 
In his spare time, Mark really enjoys travel.  He once travelled the world in 30 days, visiting seven countries and seeing sites such as Taj Mahal, Great Wall of China, Tiananmen Square, Hiroshima, Alcatraz, and dog sledding in Finland.  He has a claim to fame in that he featured in “Take a Break” magazine for a charity trolley dash where he bagged £800 (world record?).  He also likes gardening and camping.  
 
Allison Freedman

Lead Supervisor

Allison's role is to  manage and supervise our field staff, as well as working closely with you, our customers, to ensure that we best meet your needs and preferences.
 
Often she will be your first point of contact regarding queries relating your care.  She is friendly, approachable and one of the most hard-working people you will ever come across.  No request is ever too difficult or too small: if Allison can possibly find a way to make something work, she will do it for you for sure.

In addition to her Supervisor role, Allison also trains and refreshes all our staff in Basic Life Support skills
 
Allison has fulfilled a range of roles in both the public and private sector, but it is her career in care she loves most.  Making a positive difference to someone’s life, however small, is what makes her tick, so in addition supervising, Allison loves to get out into the field and deliver care herself.   She says she never wants to lose touch with what’s really important and that then motivates her to do the best she possibly can on the care management side.   She enjoys all aspects of what we do, but her particular areas of interest are end-of-life care and care for people with complex health conditions.  On end-of-life care, Allison says, “sad as it is, death is an experience that we all must go through.  But if I can be a part of easing someone’s progress at that stage and finding ways to celebrate  their life, this is hugely rewarding for me.”
 
Allison is continuing to develop her care career and is working on a Level 3 management qualification.  In her spare time, Allison has developed quite a taste for adventure and may be spotted out kayaking on the River Lune or cantering over the Lakeland fells.  In quieter moments, she treasures time spent with her children and grandchildren having fun. 

 
Rachel Walsh

Coordinator & Senior Carer

Rachel’s purpose as Coordinator is to provide you with the right carers and at the right time.  In home care, this is easier said than done as there are so many different factors to consider, not least geography or ensuring continuous cover if a main carer is off sick.  Rachel’s strength is in her incredible work ethic and commitment to delivering the best possible results, often in very challenging circumstances. 
 
Rachel combines her Coordinator role with part time Senior Carer work, where she is out and about responding continuously to developments in customers' care needs, and ensuring that staff are well trained and well supported.  She finds that the customer contact and knowledge she gains as a Senior Carer helps hugely in designing the best possible rotas to meet peoples’ needs.
 
Rachel is the youngest member of our Management Team.  However, what she may lack in life experience is more than compensated for by her intelligence and her incredible natural talent as a carer. 
 
Jaz Naftel

Senior Carer

Jaz is passionate about providing person centred care: she says “no two customers are the same”. She will always listen to our customers to find the best possible outcome, and together ensure that their needs and wishes are met. As senior she is approachable, helpful and supportive: acting as mentor and coach to our Care Assistants.

 
Lisa Glover

Dementia Champion

Lisa’s role as Dementia Champion is to make sure our staff retain their high level of knowledge of the condition and the best approaches and techniques to support people living with it.  Having said that, everyone’s case is of course different as are the things that interest them.  So Lisa works with individuals and their families in identifying what works best for them and then advising her carer colleagues on what is needed.  Lisa focuses foremost on how we can help a person to maintain maximum independence, but she also drills down into the things that will spark their interest and positivity.   

Lisa says, “I love my job because I feel I am making a difference by bringing a positive outcome to someone’s day.” 
Outside of work, Lisa’s interests include trips in her campervan, bird-watching and all nature in general.
 
Andy Sharrod

Safe Moving & Handling Expert

Andy brings a wealth of knowledge and expertise in all aspects and types of care. In addition to his role of  trusted Care Worker, he is our expert in Safe Moving and Handling. 
Team Bluebird Care

Care & Support Workers

Here are just some of our dedicated Care & Support Workers!
They provide vital care and support to customers in all aspects of their daily life. They are committed and passionate about their work, and they are proud of what they do. Our Care Workers are trusted by customers to provide the best possible care, in the most professional manner, and always with a smile!
Carys Sinclair

Business Development Coordinator

Carys is a mainstay of Bluebird Care, having been with us almost since we started.  Her role covers numerous aspects of managing the business and making sure everything about our service runs smoothly and to the highest possible standard.  In particular, she manages our recruitment process, making sure we take on the best there is and supporting new staff to learn and understand the very special ethos we have here at Bluebird Care. 
“I love being part of such a dynamic team”, says Carys.  “It is rewarding, interesting and never dull!  What we do here – whether short visits or full time live in service - is deliver outstanding care and support services, and I am proud of and committed to the role I play in that process. Through my office-based role, I love making a real difference to the lives of our customers and I apply that mindset in everything I do.”
In her spare time Carys loves all kinds of music, and is often dashing off to a rock concert or the opera. She also loves walking in the Lakes, reading and learning Italian.