Wow.. the CQC has rated us as OUTSTANDING in the Well-led care standard.
Wow.. the CQC has rated us as OUTSTANDING in the Well-led care standard. This is an OUTSTANDING result for all our staff in the Kingsclere offices and our home and live-in care assistants and is reward for all the hard work, dedication and commitment that every single person demonstrates in providing the very highest quality care at home across West Berkshire and North Hampshire.
An OUTSTANDING rating in the Well-led care standard means that the CQC defines our service as “There are key characteristics that make the leadership of the service exceptional and distinctive. The leadership, governance and culture are used to drive and improve high quality, person-centre care.”
To put this achievement in to context, Bluebird Care is the ONLY home and live-in care provider based in Basingstoke & Deane, Hart or West Berkshire with an OUSTANDING rating in the Well-led standard. The whole report reads amazingly well and particularly refers to our unique approach combining salaried employment contracts for care assistants with progressive customer terms and conditions. You can read our whole report online at https://www.cqc.org.uk/location/1-456059553.
A few highlights from the report;
- There was a strong sense of social responsibility, which translated into the provider playing a key role in keeping people connected with their community by avoiding social isolation. The provider viewed the wellbeing of people and staff as of paramount importance, investing time and resources to ensure they felt valued and cared for.
- The provider had nurtured an inclusive, positive culture within the service. They had an excellent understanding of protected equality characteristics and was committed to ensuring people and staff were not discriminated against in any way.
- The provider was constantly evolving the service through the implementation of new technology. The benefits to this helped make the service safer and more accessible for people. The provider was constantly evolving the service through the implementation of new technology. The benefits to this helped make the service safer and more accessible for people.
John Prendergast and Phil Miles, Directors of Bluebird Care commented that “The credit for our Outstanding rating must go to our amazing office teams who work in Kingsclere, Fleet and Newbury and our wonderful Care Assistants who work tirelessly to care for and support our customers in their own homes so that they can live as independently as possible with the people and things around them that they love.”