A Personal Message from the Owner

If you are looking for care for yourself or your loved one it can seem like a lot to think about so please continue reading to find out how we can help you.

Thank you for taking the time to visit our website. I am Hazel Godsall, the owner and sole director of Bluebird Care Herefordshire. I have put together some of the questions we are frequently asked to help put your mind at rest.

Q: Do you cover my area? 

A: Bluebird Care Herefordshire operates throughout the county of Herefordshire. When I set up my company in December 2014 I particularly wanted to ensure we provided a service for the rural areas throughout Herefordshire where many care providers choose not to operate. 

If you live outside our catchment area of Herefordshire we will refer you to a colleague operating a neighbouring Bluebird Care business. 

Q: I am nervous about someone coming into my home. How do I know I can trust your staff?

A: All our staff have been DBS checked before being offered a contract with us. We have a very selective recruitment process so that only the very best are invited to join.  

During the interview process I look for qualities such as reliability, integrity and commitment along with a real desire to make a difference to the lives of our customers. Quite often our care assistants chose to become part of our Bluebird Care team after caring for a member of their own family. 

Two of our carers have won recognition in the annual Herefordshire Health & Social Care Awards in the Home Carer of the Year category. Helen was the winner at the 2018 award ceremony with Chris being the runner up and Vicky won the 2019 award. We are very proud of their achievement.  

Q: I like my own routines. Will I have to adapt if I have your carers coming in to help me?

A: Before setting up a package of care our Care Manager or Care Supervisor will create a very detailed and bespoke care plan with you, based on your routines and preferences so that our care assistants will know exactly how you like things done.  

Our care assistants are trained to deliver care with dignity and respect, supporting you to carry on living in your own home.  

Q: What sort of training do your staff receive?

A: We ensure our care staff are thoroughly trained before working on their own even if they join us as an experienced Care Assistant. Everyone who joins us starts off by shadowing our Supervisor to ensure they are able to carry out their role with confidence and the required level of skill before being signed off as competent.

Initial induction training covers Moving & Handling, Medication, Infection Control, Safeguarding, Mental Capacity, Hydration and Nutrition, Catheter Care, as well as a range of other topics leading to the Care Certificate

During the next twelve weeks of probation our care assistants receive a weekly supervision where we support them to attain the level required.

Our training does not stop there. We encourage our team to attend more in-depth training in areas such as Dementia Awareness, End of Life care, Parkinson’s, Strokes, Motor Neurone disease. They are also encouraged to study for a Level 2 or 3 diploma in Health & Social Care.    

Q: If I make an initial enquiry will I be able to refuse your proposal? 

A: We understand how difficult it can sometimes be to take that first step to admitting that some additional help is needed.  

We offer an initial visit without obligation to discuss our service with you and your family and to explain how we operate and to give you a chance to see if you like us.

If you decide to go ahead there is a 14-day cooling off period so that if you change your mind you will only be charged with the care you have received.

You may be surprised to learn that sometimes we may decline to take on a package of care because we do not consider it is safe for you or for our team. 

Q: If I don’t like the carer allocated to my call can I change to somebody else?

A:  Based on the initial assessment we try to match you with a carer who would be best suited. For example if you are a chatty person who enjoys a good natter, we would look to allocate someone who is outgoing. As in any area of life sometimes people just do not get on and our Care Coordinator will ensure that if you prefer not to have a specific carer we will not allocate them to your booking.   

Q: I would like to have the same carer all the time. Will this be possible?

A: Continuity is really important to us and we allocate the same carer to your call wherever possible. However our care assistants do need days off and they are entitled to their holidays. Also, cars do sometimes go wrong without warning so there may be occasions where you have another care assistant instead. We will not send anyone without having introduced them first. 

Q: I have found a care company that is much cheaper that yours. Can you give me a discount?

A: We are aware we are not the cheapest company in Herefordshire nor do we set out to be. Our customers receive quality care from us and we don’t cut corners on the time allocated to you. Our care assistants receive sufficient travel time between calls so that they can give you the best care in the time they spend with you. 

We also want to ensure that no-one has to miss out, so we cover remote areas to ensure that rural residents can also get the care they need. To cover the additional costs of travel time and mileage we sometimes need to reflect this in our charge rates. 

By choosing Bluebird Care Herefordshire you can rest assured that the care we provide is of the highest quality, delivered by a team of care assistants who have passed through our checks and training modules.

Q: My family are very concerned about me. Will you keep them updated if I start a package of care with you?

A: When they visit you our care assistants use an electronic call system called PASS. When they arrive at your home they will log in to record the time they arrive and they will log out when they leave. The system will show them all the tasks that you require and how they should be completed. They will write detailed notes to record any concerns such as needing to contact your district nurse or GP. 

If you would like a family member or friend to have access to these notes, with your permission they can be given a log in and password to this securely encrypted system which means they can see exactly how you are and if there is anything to be concerned about. They can also contact the office via this secure system to register any specific requests or raise any concerns. This is particularly valuable if your relative lives a distance away and has proved to be a real advantage during lockdown.

We hope this information gives you some reassurance and will encourage you to get in touch for an initial chat.

You can call our main office in Wormbridge on 01981 570732 and we have a satellite office serving the Leominster area where you can contact us on 01568 313012.

How to find the right care for you or your relative

1. Find your local office

Bluebird Care delivers care from locally based offices, find yours to start your care journey today.

2. Get in touch with us

Fill in our call back form or give us a call to find out how we can help you.

3. Assessment

We’ll come out to you to find out what you or your loved one needs to help stay independent at home.

4. Care team chosen & care starts

You'll be cared for by our specially trained team to support you to remain at home for as long as possible.

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