Care provider gets glowing report for high standards

A leading home care provider has been recognised for the high standards and quality of services they provide across the London Borough of Hammersmith and Fulham.Bluebird Care Hammersmith & Fulham received an inspection from the Care Quality Commission recently reporting on all aspects of the service.

22/05/2019

A leading home care provider has been recognised for the high standards and quality of services they provide across the London Borough of Hammersmith and Fulham.Bluebird Care Hammersmith & Fulham received an inspection from the Care Quality Commission recently reporting on all aspects of the service.

A leading home care provider has been recognised for the high standards and quality of services they provide across the London Borough of Hammersmith and Fulham.
 
Bluebird Care Hammersmith & Fulham received an inspection from the Care Quality Commission recently reporting on all aspects of the service.
 
An extract of the report says:

“People informed us they felt safe with staff, who were described as ‘trustworthy’ and ‘reliable’. Staff demonstrated their understanding of how to protect people from the risk of abuse and harm, and had received training in relation to safeguarding adults and children. Systems were in place to identify risks to people’s safety and welfare, and written information was provided for staff to enable them to mitigate these risks.

Staff were provided with training, support and supervision in order to meet people’s needs and wishes. Recruitment practices demonstrated that staff had been robustly vetted in order to determine their suitability to work for the provider.”

Providing care in the community throughout the whole of Hammersmith and Fulham, Bluebird Care’s personal, tailor-made approach has proved to be a big hit with customers.  The business is owned and operated by Soheila Amin - who is passionate about providing high quality care for local people.
 
Inspectors from the regulator visited the area recently to find out what services Bluebird Care was offering, and the impact these were having on people’s lives.
 
As well as the high quality provision of personal care, the report also highlights the positive work that has been done to include customers in the day-to-day decisions about the care they receive.
 
The report went onto quote customers who praised the service they receive:
 
“People confirmed that staff spoke with them politely and asked for their consent before they provided personal care and other support. Staff spoke about the importance of always supporting people in a respectful way that maintained people’s independence, dignity and privacy.

The individual assessments and care plans we looked at showed that people were consulted about how they wished their personal care and support to be delivered. People’s care plans were regularly reviewed and amended when necessary to reflect any changes to how their care and support should be provided.”

Inspectors then went on to add:
 
“Practices were in place to monitor the quality of the service, which included the auditing of a range of records and ‘spot check’ visits to people’s homes. Different methods were used by the provider in order to seek people’s views about the quality of the service, which included telephone monitoring calls, detailed surveys and other correspondence that invited people to comment about their care.” 
 
The Care Quality Commission’s positive report allows the organisation to stand out from other providers of care across Hammersmith and Fulham.
 
Managing Director Soheila Amin was delighted with the report. She said:
 
"We offer a professional service, and we judge ourselves daily by the standard of care we are actually delivering.
 
We’re delighted with this positive news from the CQC. We always felt confident we were providing a high quality standard of care, but it is encouraging to have that recognition from our national regulator.
 
To have received such a glowing report is credit to the hard work of our care workers who always go that extra mile to ensure the people we look after have everything they need.”
 
Bluebird Care provides professional care staff who visit older and disabled people in their own homes. Care visits can last for as half an hour or an hour at a time up to full time live in care.
 
With a local office based in Scrubs Lane, Bluebird Care provides a high quality, local service across the whole of the London Borough Hammersmith and Fulham including Sands End; Parsons Green; Walham Green; West Kensington; Fulham; Brook Green; Hammersmith; Ravenscourt Park; Shepherd’s Bush; East Acton, White City and College Park.
 
For more information contact Bluebird Care on 02087 435308, email hammersmithandfulham@bluebirdcare.co.uk or visit their website at www.bluebirdcare.co.uk/hammersmith-fulham