Bluebird Care (Hambleton & Richmondshire) receives an 'Overall Good' Rating from CQC

​We are delighted to announce that the report resulting from our second Inspection from the Care Quality Commission (CQC) has been published on the CQC website.

22/05/2019

​We are delighted to announce that the report resulting from our second Inspection from the Care Quality Commission (CQC) has been published on the CQC website.

We are delighted to announce that the report resulting from our second Inspection from the Care Quality Commission (CQC) has been published on the CQC website.

The report, resulting from a scheduled inspection of our service on 19th July 2017, shows that we again achieved a rating of good in all five areas (Safe, Effective, Caring, Responsive and  Well-led).
 
Due to the growth of our business, our second inspection was considerably more detailed than the first, with two adult social care inspectors spending almost nine hours with our directors, management team, carers, and of course our customers. This was in addition to telephone surveys conducted by two “experts by experience”. Inspectors met six of our staff, six of our customers, and reviewed six of our customer files in detail.

We would like to thank both our customers and our staff for the fantastic feedback they gave during the course of the Inspection. Comments from our customers included the following:-
 
The support I have received is really good. I could not wish for better and all the support workers have been lovely.
The girls are lovely, the thing I like best  is when they’ve done, if they have a spare minute they sit down and have a chat. When you live alone, that’s so nice.
I had another agency and I can say this one is 200% better.
Whilst we were delighted with our report, we look forward to continuing to improve our service even more as we move forward towards 2018.

As we told our inspectors, whilst we love continuing to grow our business, the most important thing to us is providing the highest possible quality care for our customers.

If you would like to read our inspection report, this has now been published on the CQC website, or alternatively please cut and paste the following link into your browser and click search:-

http://www.cqc.org.uk/location/1-1113765855

If you would like to talk to us about care, or a career in care, please call us on 01845 440271.

Here is more feedback from our customers; you can read more on our Testimonials Page;
 
I rely on the carers treating 'M' with respect and they do everything they can to ensure she is looked after and comfortable and is not left in distress. Carers are aware of my phone number and can and do ring if they find it necessary to do so, which I am grateful for.
C.W. is an excellent carer, empathetic, caring and assists in any way she can. She is a credit to Bluebird.
A very caring home care provider. Reliable, thorough and above all caring.
I would like to take this opportunity to give thanks and praise to the carers who standard of care is significantly high in their tasks. The girls are a credit to the company.