Care provider gets glowing report for high standards

Published: 21/10/2019

A leading home care provider has been recognised for the high standards and quality of services they provide to people across Woking, Guildford and Waverley.

A leading home care provider has been recognised for the high standards and quality of services they provide to people across Woking, Guildford and Waverley.

Bluebird Care received an inspection from the Care Quality Commission recently reporting on all aspects of the service.

An extract of the report says:

“The service aimed to support people to live full lives and maintain contact with the local community. Random acts of kindness were provided by staff to help people have an increased feeling of well-being. There was a positive culture in the service and management and staff were committed to ensuring people received the best service possible.

Staff told us they were well supported and had a good working relationship with each other and the management team. The service was regularly audited and monitored to ensure the service provided was effective and met people's needs.

Many compliments had been received by the service. For example, ‘Have recommended Bluebird to many people,’ ‘Can't fault anything with the service,’ ‘I find them responsive to my needs’ and ‘Very impressed with Bluebird.’ "Staff are respectful, polite and sensitive. I am very happy.’"

Providing care in the community throughout the whole of Woking, Guildford and Waverley, Bluebird Care’s personal, tailor-made approach has proved to be a big hit with customers.  The business is owned and operated by Katerina Papamichalaki - who is passionate about providing high quality care for local people.

Inspectors from the regulator visited the area last month to find out what services Bluebird Care was offering, and the impact these were having on people’s lives.

As well as the high-quality provision of personal care, the report also highlights the positive work that has been done to include customers in the day-to-day decisions about the care they receive.

The report said:

“People were involved in day to day decisions and had control over their care package. People told us they felt able to speak with staff about anything they wished to discuss. Relatives felt able to raise any issues with the registered manager or staff.

Some customers commented saying, ‘You feel you can trust them,’ ‘Staff are excellent’, ‘After a period of time, the carer becomes a friend as they are so caring, you look forward to their company’."

Inspectors then went on to add:

The staff supported people live healthier lives and to eat and drink enough to maintain a balanced diet. The electronic care management system held specific outcomes for each person which staff needed to complete at each visit.

When it had been identified that a person needed their food and drink intake monitoring staff were prompted, by the system, to enter what food and drink the person had enjoyed. The system then converted this information in to an easy to read chart showing the nutritional intake of the person at each meal.

This information could be shared, as appropriate, with healthcare professionals directly from the system on email. This helped ensure any required advice and guidance could be sought in a timely effective manner.”

The Care Quality Commission’s positive report allows the organisation to stand out from other providers of care across Guildford & Waverley.

With the local office based in Woking, care is provided in Farnham, Hindhead, Godalming, Guildford, Haslemere, Cranleigh, Shere, Woking, Waverley, East Horsley, West Byfleet, Milford, Ash and Send.

Managing Director Katerina Papamichalaki is delighted with the report. She said:

"We offer a professional service, and we judge ourselves daily by the standard of care we are actually delivering.

I’m delighted with this positive news from the CQC. We always felt confident we were providing a high-quality standard of care, but it is encouraging to have that recognition from our national regulator.

To have received such a glowing report is credit to the hard work of our care workers who always go that extra mile to ensure the people we look after have everything they need.”

Bluebird Care provides professional care staff who visit older and disabled people in their own homes. Care visits can last for half-an-hour, or an hour at a time up to full time live-in care.

To contact Bluebird Care call 01483 761000, email, view their website at or visit their office at Lion House, Oriental Road, Woking, GU22 8AR.